Google Analytics Basics
If you'd like to get basic metrics for the performance of your Re:amaze Shoutbox or Chatbox and the FAQ, Google Analytics should be your go-to tool. Since Re:amaze isn't really an analytics platform, we rely on better and free tools like Google Analytics to help provide you with this data.
Google Analytics for Conversion Tracking and Goals
Google Analytics is the ubiquitous analytics platform most businesses rely on for gauging performance, optimizations, and user behavior.
Re:amaze integrates with Google Analytics natively and automatically whenever you have Reamaze.js (Shoutbox, Lightbox, embedded FAQ, embedded contact form) ins...
Once you’ve registered for a Re:amaze account and integrate it with your BigCommerce store(s), we’ll automatically sync pertinent customer information in the conversations view. In addition, you’ll be able to access your Re:amaze dashboard right through your BigCommerce dashboard!
We will show y...
RingCentral (https://www.ringcentral.com/solutions/small-business.html) is a premium solution for businesses looking for an all-in-one cloud phone, video conferencing, team messaging, and contact center platform. Designed for small to medium sized businesses as well as enterprise businesses, Ring...
BigCommerce Integration (Manual Shoutbox/Chatbox Installation Using Footer Scripts)
Installing the Re:amaze Shoutbox Embed
Getting started with Re:amaze for BigCommerce begins with installing the Re:amaze app from the BigCommerce Apps Marketplace. After installation, you will taken through our onboarding setup flow. Allowing customers to message you through your website is know...
You can now handle eBay conversations through Reamaze as well through a dedicated channel! Read about the detailed setup here: http://blog.reamaze.com/2016/07/11/the-perfect-recipe-for-your-ebay-customers/
If you use Reamaze and eBay (as a seller) we hope you’ll find the process to be worthwhile...
How many times have you had a customer write in to inform you of a bug? How many times have you wished for the ability to log said bug directly into GitHub through your customer support solution? Reamaze offers you the ability to do just that. It’s a great way to keep things in sync and your cust...
Google Tag Manager (GTM) Integration Auto-Publishing
Reamaze officially supports Google Tag Manager (GTM) integration for automatically publishing Cues directly to your container. To get started, you'll need to have a GTM account with a container set up for the website you want to manage.
Before you get started, you'll want to make sure the Reama...
NOTE: HipChat has been replaced by Atlassian Stride. Read about our Stride integration here: https://www.stride.com/blog/re-amaze-brings-collaborative-customer-service-to-stride
If you’re like us, and by us we mean team-oriented superstars, then you’ve most likely used HipChat before. Like Slack...
Part 1 - Adding the Reamaze FAQ
A FAQ (http://support.reamaze.com/kb/internal-team-productivity/creating-your-knowledge-base-slash-faq) can be extremely useful for your customers, especially when it comes to frequently asked questions, shipping info, etc. First, you need to create one or more to...
Do you run a storefront or e-commerce site with Magento? Have you been searching for an integrated support solution for that storefront? We take our e-commerce users pretty seriously because we understand the need for great customer service when it comes to selling things online. That’s why we’ve...
This simple integration will allow you to see which lists a customer is subscribed to, their star rating, which campaigns they’ve received in the past, and manage their subscriptions with a simple glance to the right of your ongoing conversation.
Great customer support is all about knowing and u...
The Reamaze MailChimp integration will allow you to see which lists a customer is subscribed to, their star rating, which email campaigns they’ve received in the past, and manage their subscriptions with a simple glance to the right of your ongoing conversation.
Great customer support is all abo...
Shopify Visual Integration Walkthrough
It’s time to Shopify! Shopify is absolutely one of our favorite eCommerce platforms out there today. It’s brilliantly easy to use, immensely robust, and wonderfully accessible in terms of what you want to get out of your business. With Reamaze for Shopify you’ll be able to sync relevant customer ...
Shopify Integration Details
Note: This document should only be used for Manual Installation of Reamaze.js for your storefront. Most stores can simply use our One-Click Publish option for Shopify which requires no coding/theme edits.
First, you need to install the Reamaze For Shopify app if you haven't yet done so already. ...
If you use Slack, you’re probably accustomed to managing just about everything related to your team’s digital workflow through it. Google documents, git commits, project management, etc. That’s the beauty of an integrated workflow.
In case you’ve been looking for another fitting piece to the puz...
You can synchronize your Stripe customer database with Reamaze’s CRM features. Upon integration, you’ll be able to view the following customer information seamlessly during a customer conversation provided they use a matching email in both Reamaze and Stripe.
View customer detail
View latest cus...
Do you have a storefront powered by Wix? Want to add the Reamaze Shoutbox to your site so you can start talking to customers beyond just email and a contact form?
Reamaze is already helping thousands of small businesses engage with customers through seamless conversation experiences. The Shoutbo...
Getting Started with Wordpress
Log into your WordPress dashboard and look for the Plugins menu. Click to add a new plugin. When you see the plugins directory, go ahead and do a search for “Reamaze”. When the Reamaze listing comes up, simply click to install. Once installed, you’ll need to click ...
Reamaze integrates natively with WooCommerce and WordPress to power your conversations with customer data. To begin the integration you'll need to make sure you are using WooCommerce 3 or newer and users on WordPress 4.4 or newer.
You can start the integration process by going to your Reamaze ac...
Upscope.io Co-browsing and Screensharing: How-To
Upscope (https://www.upscope.io?ref=reamaze) is a screensharing platform designed to help businesses better assist and guide customers. Screensharing and co-browsing is seeing rapid adoption in customer service because it can offer your customers a connected and highly engaging experience.
How to Get Started with Reamaze on Zapier
Watch Video Tutorial Series (http://support.reamaze.com/kb/video-tutorial-series/zapier-and-reamaze)
The first thing you'll need to do to get started with hooking up Reamaze with Zapier and the hundreds of services we work with is adding your Reamaze Ac...
Reamaze’s native integration with ShipStation is here! If you use ShipStation for order shipping or order fulfillment, you can easily bring customer data into your Reamaze conversation based on name matching. In case you use Shopify with ShipStation, the two integrations together can help you acc...
Re:amaze now integrates with Aircall.io! Aircall is a cloud based call center software and call center app designed for businesses that need voice support in their business. Any growing business will tell you that the need to add voice call support is essential in making sure customers are happy ...
Atlassian Jira Integration
Jira is now available for Re:amaze! Jira is Atlassian’s popular project and issue tracking platform designed for technical support teams to collaborate and work faster. The official announcement is on our feature update blog and you can read it here: http://blog.reamaze.com/2018/07/05/new-reamaze...
If you haven't already, download the Meetingbird extension for Chrome (https://chrome.google.com/webstore/detail/meetingbird-meeting-sched/joheckceackgilmpkgcihjfgggbnejcg?hl=en) and follow the instructions for signing in or signing up for an account. Meetingbird supports both Go...
The PieSync integration for Re:amaze allows you to dynamically sync customer data and contact information between Re:amaze and hundreds of other cloud-based applications using advanced rules and Intelligent 2-way syncing.
Use this integration to bridge data gaps or organize contact information b...
Pipedrive is a CRM platform designed to help your business drive more sales. Everything from pipeline management to sales forecasting and from activities/goals tracking to sales reporting is designed with a single purpose: to help you to take action, remain organized and stay in control of the co...
ReCharge Payments - How To
The Re:amaze and ReCharge Payments integration allows you to easily see customers' ReCharge Payments profile, subscription status, payment history, next charge date, subscribed products, and other pertinent subscription data directly within Re:amaze conversations.
This allows your customer servi...
Any successful eCommerce business will tell you that one of the ingredients to success is repeat customers. Having the ability to engage shoppers, convert shoppers, and reward loyal shoppers is a crucial. Unsurprisingly, many merchants already do this by writing personalized thank-you letters, at...
Our integration with Stride is announced on Stride's blog. Read about it here: https://www.stride.com/blog/re-amaze-brings-collaborative-customer-service-to-stride.
Amazon Integration (Beta)
If you sell your products on Amazon, our new Amazon integration will allow you to access your customer's purchase history from your Amazon listing. The integrations will display order items, order status, purchase date, and much more! You will also have the ability to click out to view the order ...
How Octane AI Messenger chatbots work with Re:amaze
Octane AI enables Shopify merchants to increase revenue with a Facebook Messenger bot that customers love. It can help your business from cart recovery to follow up messages and from Messenger ads to answering questions. If you're already using Octane AI for Shopify, all you need to do is connect...
How Recart Messenger chatbots work with Re:amaze
Recart (https://recart.com/) allows you to increase your revenue by engaging customers on the platform they actively use: Facebook Messenger. Recart brings you what works best in Messenger marketing. You can enable Recart's pre-built subscription tools and campaign templates with a single click a...
JustCall is a cloud-based phone system for support teams and offers your team an unparalleled, anytime, anywhere, any device phone system for your sales and support teams. Get a number in 58 countries around the world in just seconds and start making or receiving calls.
You can integrate JustCal...
How your Facebook Messenger Bots (ShopMessage, ManyChat) works with Re:amaze
If you use Facebook Messenger bots to automatically greet customers and answer questions automatically, it's very likely you have many back and forths between the customer and the bot. But if you're also using Re:amaze and have your Facebook Messenger connected via social channels, the messages b...
Migrating and Importing Data from Another Helpdesk Platform to Re:amaze
You can easily and efficiently migrate your data from any helpdesk to Re:amaze through our authorized solutions provider, Help Desk Migration!
Help Desk Migration is an automated online service aimed at helping you quickly and efficiently import your data from other helpdesk platforms like Zen...
Creating Draft Orders for Shopify in Re:amaze
You can create Shopify draft orders for a particular customer (whether new or existing) within Re:amaze and give customer service agents and sales personnel the ability to convert customers seamlessly. This immensely powerful feature, when connected to Shopify, closes the loop for a highly effect...
Custom SMS Channels
Custom SMS Channels
Custom SMS channels lets you connect a third party SMS channel that Re:amaze does not support natively, as well as let you build your own SMS integration with Re:amaze.
How it works
When an SMS message is received, you will need to make a POST request to Re:amaze. Similarly...
Custom Voice Channels
Custom Voice Channels
Custom Voice channels lets you connect a third party Voice channel that Re:amaze does not support natively, as well as let you build your own Voice integration with Re:amaze.
How it works
To log call events for voice channels, you will need to make a POST request to Re:am...
How it works with Re:amaze
The Klaviyo integration with Re:amaze will allow you to see which lists a customer is subscribed to and also gives you the ability to add a contact to an existing list, remove them from an existing list, or move them to an existing list.
What you can do with Klaviyo
Ordoro: How To
Re:amaze integrates with Ordoro for quick access to customer order information, order status, fulfillment status, and shipping information.
To begin your Ordoro integration, first head to your Ordoro Account Settings page and locate your account settings. Then click on "API Keys".
Copy the Cl...
Ronin Project Management, Time Tracking, and Invoicing: How-To
Ronin (https://www.roninapp.com) is a simple online invoice, time tracking, and project management application designed for freelancers, consultants, and small businesses. Since 2008, Ronin has helped tens of thousands of small businesses look professional with beautifully crafted invoices and an...
Stamped.io: How To
To connect Stamped.io, head on over to your Re:amaze account’s settings menu and click on “Apps”.
Look for Stamped.io and connect a store to your Stamped.io account. If you don’t use an eCommerce platform, you can still connect your Stamped.io account. In the next step, enter your Stamped.io acc...
WhatsApp Business: How-To
This WhatsApp (https://www.whatsapp.com) Business integration provided by our partner, Twilio. To find out more about WhatsApp through Twilio, please visit: https://www.twilio.com/whatsapp (https://www.twilio.com/whatsapp). Here are just a few use cases for WhatsApp through Twilio:
Alerts and No...