3rd Party Integrations
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WooCommerce Integration: Setup and Features
Re:amaze integrates natively with WooCommerce and WordPress to power your conversations with customer data. The integration supports WooCommerce 3 or newer and WordPress 4.4 or newer. -
ChannelReply acts as a central hub by connecting with major channels such as eBay, Amazon, and Shopify, consolidating customer messages from these platforms into a single location. When integrated with Re:amaze, you can manage all customer messages, and view order details.
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Google Analytics Integration: Setup and Features
Re:amaze works alongside Google Analytics to help you measure the performance of your Shoutbox, Chatbox, and FAQ. While Re:amaze is not a full analytics platform, it integrates with Google Analytics to give you a more comprehensive view of how customers interact with your support experience. -
Google Analytics Integration: Conversion and Tracking Goals
Re:amaze integrates with Google Analytics natively and automatically whenever you have Reamaze.js installed on your website or storefront. This includes the Shoutbox, Lightbox, embedded FAQ, and embedded contact form. -
Google Tag Manager (GTM) Integration
Re:amaze supports Google Tag Manager (GTM) integration for automatically publishing Cues directly to your GTM container. To get started, you will need a GTM account with a container set up for the website you want to manage. -
Yotpo Integration: Setup and Features
Yotpo is a customer content marketing platform that helps businesses collect and leverage user-generated reviews, photos, and Q&A to build trust and drive conversions. -
LoyaltyLion Integration: Setup and Features
LoyaltyLion is a customer loyalty and engagement platform that lets you create customized loyalty programs, reward customers for various interactions, and drive repeat purchases. By connecting your LoyaltyLion account, Re:amaze will display the following customer data in your dashboard: Loyalty ... -
Smile.io Integration: Setup and Features
Smile.io is a rewards platform built for ecommerce businesses that helps merchants scale customer loyalty. The platform powers over 20,000 brands globally, rewarding customers for completing profitable actions. The Smile.io integration for Re:amaze brings your Shopify or BigCommerce customers' re... -
Stamped.io Integration: Setup and Features
Stamped.io is a customer marketing platform that specializes in collecting and showcasing user-generated content such as reviews and testimonials to build brand credibility and drive sales. -
Re:amaze integrates with Ordoro for quick access to customer order information, order status, fulfillment status, and shipping information.
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ShipStation Integration: Setup and Features
Integrating your ShipStation account gives you access to key order information directly within Re:amaze. If you also use Shopify with ShipStation, the two integrations together provide more accurate shipping information. -
SMSBump Integration: Setup and Features
Integrating SMSBump with Re:amaze connects your SMSBump dashboard to Re:amaze, giving you a comprehensive solution for managing SMS campaigns and customer conversations from one place. -
Aircall Integration: Setup and Features
Integrating Aircall with Re:amaze brings call recordings and voicemails directly into your Re:amaze dashboard alongside your other support channels. Customers with phone numbers attached to their profiles will automatically be associated with incoming Aircall recordings and voicemails. -
RingCentral Integration: Setup and Features
If your team uses RingCentral for voice and Re:amaze for customer support, you can connect the two platforms with Re:amaze's native RingCentral integration. -
JustCall Integration: Setup and Features
By integrating your JustCall account, you can make and receive calls directly from your Re:amaze dashboard, and automatically log call activities, texts, and voicemails. -
ActiveCampaign Integration: Setup and Features
Re:amaze integrates with ActiveCampaign to keep your customer service and marketing workflows in sync. The integration allows you to view and manage the following ActiveCampaign contact data directly from Re:amaze: Email address Phone number First name Last name Lists the contact belongs to, wit... -
Omnisend Integration: Setup and Features
Connect Omnisend In Re:amaze, navigate to Settings > Apps. Select Omnisend from the list of available apps. Connect your Omnisend account to the desired brand. On the next screen, enter your Omnisend API key. You can access your API key by selecting the link provided, which will take you to... -
MailChimp Integration: Setup and Features
The Mailchimp integration for Re:amaze lets you see which lists a customer is subscribed to, their star rating, past email campaigns they have received, and manage their subscriptions directly from the right rail of a conversation. -
Klaviyo Integration: Setup and Features
The Klaviyo integration for Re:amaze lets you view and manage customer list subscriptions directly from your conversations. -
Connect eBay via Email Forwarding and SMTP
Re:amaze does not currently offer a full eBay integration due to eBay's limited API access. However, you can still manage eBay conversations through Re:amaze by setting up email forwarding and custom SMTP. -
Slack Integration: Setup and Features
Re:amaze integrates with Slack to bring customer support notifications directly into your team's channels. You can also map Re:amaze support agents to Slack team members so the right people are mentioned when a new message arrives. -
Stripe Integration: Setup and Features
The Stripe integration for Re:amaze lets you view and manage customer payment data directly from your conversations, as long as the customer uses a matching email address in both Re:amaze and Stripe. -
Wordpress Plugin: Setup and Features
Re:amaze offers a WordPress plugin that integrates with your website to enhance customer communication and support through features such as chat. -
Upscope Integration: Setup and Features
Upscope is a screensharing and co-browsing platform that helps businesses assist and guide customers in real time. The Upscope integration with Re:amaze allows your agents to view a customer's screen and understand their issue directly. -
To get started with Zapier, you can watch this Video Tutorial Series or follow the steps below. Connect your Re:amaze account to Zapier The first thing you'll need to do is add your Re:amaze Account to Zapier. Give your account a name or label so you can easily identify it within Zapier...
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Jira is Atlassian's project and issue tracking platform designed for technical support teams to collaborate and track issues efficiently.
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Pipedrive Integration: Setup and Features
The Pipedrive integration for Re:amaze lets you view Pipedrive customer data directly within a conversation. -
ReCharge Payments Integration: Setup and Features
The ReCharge Payments integration for Re:amaze lets you view a customer's subscription profile directly within a conversation, including subscription status, payment history, next charge date, subscribed products, and other key subscription data. Agents can also make changes such as activating or... -
Octane AI Integration: Setup and Features
With Octane AI, Shopify merchants can boost revenue using a Facebook Messenger bot for cart recovery, follow-up messages, and answering customer questions. -
ReCart Integration: Setup and Features
ReCart is a Facebook Messenger marketing platform that helps you engage customers through chatbots and campaigns. -
Facebook Messenger Bot Integrations: ShopMessage and ManyChat
If you use Facebook Messenger bots to automatically greet customers and answer questions, there may be many back-and-forth exchanges between the customer and the bot. If your Facebook Messenger is also connected to Re:amaze via social channels, these bot-driven messages can flood your inbox. -
Help Desk Migration is an automated service for importing customer data to Re:amaze from your current platform or CSV files. The migration app preserves all data intact and ready for immediate use, whether you are exporting data from another platform or consolidating Re:amaze accounts.
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Ronin Integration: Setup and Features
Ronin is an online invoicing, time tracking, and project management application designed for freelancers, consultants, and small businesses. Ronin is developed by the same team behind Re:amaze. -
WhatsApp Business Integration: Setup and Features
The WhatsApp Business integration for Re:amaze is provided by Twilio. To find out more about WhatsApp through Twilio, visit https://www.twilio.com/whatsapp. Some common use cases for WhatsApp through Twilio include: Alerts and notifications: Send mission-critical messages such as flig... -
GitHub Integration: Setup and Features
The GitHub integration for Re:amaze allows you to log customer-reported bugs directly into GitHub from within a conversation, keeping your support and development workflows in sync. -
Squarespace Integration: Setup and Features
Re:amaze's JavaScript support widgets can be added to any Squarespace site. This article covers how to install the Shoutbox widget and the Contact Form widget. -
Attentive Integration: Setup and Features
Attentive is an SMS marketing solution designed for ecommerce businesses that enables personalized customer communication through text messaging. Connecting Attentive as an SMS channel in Re:amaze allows your support team to respond to text messages directly from your Re:amaze inbox. -
AT&T Office@Hand is a cloud-based platform providing voice, fax, text messaging, and audio and video conferencing services.
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ClickSend Integration: Setup and Features
The ClickSend integration lets you send and receive SMS and MMS messages directly within your Re:amaze dashboard. -
A reference guide for common Facebook integration errors in Re:amaze, including error codes, their causes, and how to resolve them.
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Error Code: 190, Subcode 460 An error occurred posting to Facebook type: OAuthException, code: 190, error_subcode: 460, message: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons., x-f...
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Confirming Your Facebook Permissions
If comments left on your Facebook posts are not importing into your Re:amaze inbox, or if your Facebook channel is consistently disconnecting, this is likely due to a permissions issue in your Facebook account. When first connecting Facebook, you are prompted to authorize Re:amaze with full acce... -
In order to connect your Facebook Business Page to Re:amaze, you need have the Business Admin role for that page. If you're not sure what role you have, we recommend double checking your settings in Facebook. To check your Facebook Page role, follow these instructions: Go to your Meta Business ...
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UPDATE: Google will be winding down Google Business Messages on July 31, 2024. Please see this Google article for more information. What is happening to Google Business Messages? Google Business Messages (GBM) will be discontinued on July 31, 2024. After this date, developers can't use GBM...
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What is Loop? is a return management platform that grows with your brand and makes returns stress-free. Loop allows your customers to initiate returns online, tracks returned items, and facilitates communication between you and your customers throughout the return journey. By connecting your Loo...
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Your Twilio SMS/MMS number can be connected to Re:amaze alongside your other channels. When customers send you a text message through Twilio, you’ll be able to receive that text message in your shared inbox and collaborate with your teammates on it. Replies sent from Re:amaze will be delivered to...