Re:amaze integrates natively with WooCommerce and WordPress to power your conversations with customer data. The integration supports WooCommerce 3 or newer and WordPress 4.4 or newer.
You can start the integration process by going to your Re:amaze account and clicking on ⚙️Settings > Apps and...
ChannelReply acts as a central hub by connecting with major channels such as eBay, Amazon, and Shopify. It consolidates customer messages from these platforms into a single location. When you integrate your account with Re:amaze, you create a unified space to manage all customer messages. Easily ...
Google Analytics: How-To (Basics)
When it comes to gauging the performance of your Re:amaze Shoutbox, Chatbox, and FAQ, Google Analytics is your go-to companion. While Re:amaze isn't designed as a full analytics platform, we tap into the power of tools like Google Analytics to provide you with essential data for a comprehensive v...
Google Analytics: How-To (Conversion Tracking and Goals)
Google Analytics is the ubiquitous analytics platform most businesses rely on for gauging performance, optimizations, and user behavior.
Re:amaze integrates with Google Analytics natively and automatically whenever you have Reamaze.js (Shoutbox, Lightbox, embedded FAQ, embedded contact form) ins...
Google Tag Manager (GTM) Integration Auto-Publishing
Reamaze officially supports Google Tag Manager (GTM) integration for automatically publishing Cues directly to your container. To get started, you'll need to have a GTM account with a container set up for the website you want to manage.
Before you get started, you'll want to make sure the Reamaz...
Yotpo is a customer content marketing platform that enables businesses to collect and leverage user-generated reviews, photos, and Q&A to enhance their online presence. By integrating these authentic customer experiences, Yotpo helps brands build trust, drive engagement, and increase conversi...
LoyaltyLion is a customer loyalty and engagement platform that allows you to create customized loyalty programs, reward customers for various interactions, and build lasting relationships to drive repeat purchases and brand advocacy.
The LoyaltyLion integration for Re:amaze allows you to:
Smile.io is a rewards platform built specifically for eCommerce businesses and helps merchants scale their customer loyalty like never before. Currently, the Smile platform powers over 20,000 brands across the globe and rewards their customers for completing profitable actions.
The Smile integra...
Stamped.io: How To
Stamped.io is a customer marketing platform that specializes in collecting and showcasing user-generated content, such as reviews and testimonials to boost online brand credibility. It helps businesses harness the power of customer feedback to enhance their reputation and drive sales.
Ordoro: How To
Re:amaze integrates with Ordoro for quick access to customer order information, order status, fulfillment status, and shipping information.
To get started, you will first need to retrieve your API keys from Ordoro.
Log into your Ordoro account and navigate to Account Settings...
Integrating your ShipStation account allows you to access key order information from ShipStation directly in your Re:amaze account. Additionally, if you use Shopify with ShipStation, the two integrations together can help you access shipping information in a more accurate manner.
Integrating SMSBump with Re:amaze
To enhance your customer support and communication, you can integrate your Re:amaze account with SMSBump. This integration allows you to seamlessly connect your SMSBump dashboard with Re:amaze, providing you with a comprehensive solution for managing SMS campaig...
Integrating Aircall with Re:amaze enhances your ability to provide seamless customer service alongside your other channels such as live chat, email, SMS, etc.
Our integration with Aircall brings you the ability to bring in Aircall call recordings and voicemails directly into...
RingCentral is a premium solution for businesses looking for an all-in-one cloud phone, video conferencing, team messaging, and contact center platform. Designed for small to medium sized businesses as well as enterprise businesses, RingCentral has been the go-to solution for more than a decade.
By integrating your JustCall account, you're able to make and receive calls directly from your Re:amaze dashboard. You can also automatically log call activities, texts, and voicemails.
JustCall Integration Features
Make calls from Re:amaze using Click-to-Call.
Send SMS/text messages to your le...
Re:amaze and ActiveCampaign are both essential tools to help you create an exceptional customer journey. Whether you're looking to increase conversions from pre-purchase customers by keeping them in the loop about your products and services or if you're looking to automate your post-purchase supp...
To connect Omnisend, you’ll first need to log into your Re:amaze account and click on “Settings” then on “Apps”. Select “Omnisend” from the list of apps available and connect your Omnisend account to a specific brand in your Re:amaze account.
On the next screen you’ll be a...
Great customer support is all about knowing and understanding your customers at the right time. The MailChimp connection will allow you to streamline your support processes and maximize efficiency across your support team.
The Re:amaze MailChimp integration will allow you to see which lists a cu...
The Klaviyo integration with Re:amaze will allow you to see which lists a customer is subscribed to and also gives you the ability to add a contact to an existing list, remove them from an existing list, or move them to an existing list.
What you can do with Klaviyo
Currently, Re:amaze does not officially offer a full eBay integration (due to eBay’s limited API access). However, you can still handle eBay conversations directly through Re:amaze! To connect your eBay account, you'll need to setup email forwarding and custom SMTP.
If you use Slack, you’re probably accustomed to managing just about everything related to your team’s digital workflow through it. Google documents, git commits, project management, etc. That’s the beauty of an integrated workflow.
In case you’ve been looking for another fitting piece to the puz...
If you’ve ever been frustrated with accepting payments and processing subscriptions as an online business, then you’ve heard of Stripe. Stripe’s full stack payments features, developer friendly nature, and ultra flexible payments/checkouts platform can be said to have changed ...
Re:amaze offers a plugin for WordPress that integrates seamlessly with your website. The Re:amaze plugin is designed to enhance customer communication and support by providing features such as chat.
Installing the WordPress plugin
To install and active the Re:amaze plugin, log into your WordPre...
Upscope is a screensharing platform designed to help businesses better assist and guide customers. Screensharing and co-browsing is seeing rapid adoption in customer service because it can offer your customers a connected and highly engaging experience.
The Upscope integration with Reamaze allow...
How to Get Started with Re:amaze on Zapier
To get started with Zapier, you can watch this Video Tutorial Series or continue reading below.
The first thing you'll need to do is add your Re:amaze Account to Zapier.
Next, we will ask you to give your new Account a name or label, which is just a...
Atlassian Jira: How-To
Jira is now available for Re:amaze! Jira is Atlassian’s popular project and issue tracking platform designed for technical support teams to collaborate and work faster. The official announcement is on our feature update blog and you can read it here: http://blog.reamaze.com/2018/07/05/new-reamaze...
Better conversations with customers will always lead to more revenue. When customer service is able to pinpoint sales opportunities or identify existing opportunities in a sales pipeline, each individual agent becomes be more empowered to drive additional revenue for the company's bottom line. In...
ReCharge Payments: How To
Our integration with ReCharge Payments allows you to easily see a customer's ReCharge Payments profile, subscription status, payment history, next charge date, subscribed products, and other important subscription data directly within Re:amaze conversations.
This allows your customer service age...
Octane AI: How-To
With Octane AI, Shopify merchants can boost revenue using a customer-friendly Facebook Messenger bot. From cart recovery to follow-up messages and answering questions, Octane AI covers various aspects of customer engagement.
What you can do with Octane
See a history of the chatbot's conversatio...
Recart allows you to increase your revenue by engaging customers on the platform they actively use: Facebook Messenger. Recart brings you what works best in Messenger marketing. You can enable Recart's pre-built subscription tools and campaign templates with a single click and start generating ex...
Facebook Messenger Bots (ShopMessage, ManyChat): How-To
If you use Facebook Messenger bots to automatically greet customers and answer questions automatically, it's very likely you have many back and forths between the customer and the bot. But if you're also using Re:amaze and have your Facebook Messenger connected via social channels, the messages b...
Help Desk Migration: How-To
You can easily and efficiently migrate your data from any helpdesk to Re:amaze through our authorized solutions provider, Help Desk Migration!
Help Desk Migration is an automated online service aimed at helping you quickly and efficiently import your data from other helpdesk platforms like Zen...
Ronin is a simple online invoice, time tracking, and project management application designed for freelancers, consultants, and small businesses. Since 2008, Ronin has helped tens of thousands of small businesses look professional with beautifully crafted invoices and an easy-to-use online payment...
WhatsApp Business: How-To
This WhatsApp Business integration provided by our partner, Twilio. To find out more about WhatsApp through Twilio, please visit: https://www.twilio.com/whatsapp. Here are just a few use cases for WhatsApp through Twilio:
Alerts and Notifications
Use WhatsApp messaging to reliably send mission...
How many times have you had a customer write in to inform you of a bug? How many times have you wished for the ability to log said bug directly into GitHub through your customer support solution? Re:amaze now offers you the ability to do just that. It’s a great way to keep thi...
Attentive is a powerful SMS marketing solution designed for eCommerce businesses that enables brands to provide personalized experiences with their customers through text messaging. Connect Attentive as an SMS channel in your Re:amaze account to allow your customer support team to directly answer...
AT&T Office@Hand: How-To
AT&T Office@Hand provides a flexible cloud-based voice, fax, text messaging, and audio and video conferencing services for businesses who are always on the go. The Re:amaze and AT&T Office@Hand integration allows you to:
take and make calls from your Re:amaze account
log calls and voicem...
Our ClickSend integration let’s you send and receive SMS and MMS messages within the Re:amaze dashboard. SMS and MMS are asynchronous by nature, mobile by default, and can enhance the customer relationship experience.
What you can do with Clicksend
Receive SMS/MMS messages sent by customers in ...
Common Facebook Errors
Error Code: 100, Subcode: 33
An error occurred posting to Facebook: type: GraphMethodException, code: 100, error_subcode: 33, message: Unsupported post request. Object with ID '[COMMENT ID NUMBER]' does not exist, cannot be loaded due to missing permissions, or does not support this operation. ...
Common Instagram Errors
Error Code: 190, Subcode 460
An error occurred posting to Facebook type: OAuthException, code: 190, error_subcode: 460, message: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons., x-f...
Confirming Your Facebook Permissions
If comments left on your Facebook posts are not importing into your Re:amaze inbox, or if your Facebook channel is consistently disconnecting, this is likely due to a permissions issue in your Facebook account.
When first connecting Facebook, you are prompted to authorize Re:amaze with full acce...
Confirming Your Facebook Role
In order to connect your Facebook Business Page to Re:amaze, you need have the Business Admin role for that page. If you're not sure what role you have, we recommend double checking your settings in Facebook.
To check your Facebook Page role, follow these instructions:
Go to your Meta Business ...
Google Business Messages
Re:amaze now integrates with Google Business Messaging! What does this mean? Google Business Messaging gives you the ability to communicate with customers who have found your business on Google Maps. Messages will come into your Re:amaze inbox, giving you the ability to easily reply and chat with...
Your Twilio SMS/MMS number can be connected to Re:amaze alongside your other channels. When customers send you a text message through Twilio, you’ll be able to receive that text message in your shared inbox and collaborate with your teammates on it. Replies sent from Re:amaze will be delivered to...