If you use Slack, you’re probably accustomed to managing just about everything related to your team’s digital workflow through it. Google documents, git commits, project management, etc. That’s the beauty of an integrated workflow.
In case you’ve been looking for another fitting piece to the puzzle, look no further: Re:amaze integrates with Slack to bring customer support to your team’s channels.
This is not just simple message integration. Re:amaze also allows you to map your Reamaze support agents to your Slack team members so the proper team members get @mentioned when a new message arrives. More signal, less noise — just the right solution for your already overloaded Slack channels.
To get started, follow these simple steps if you’re logged into your Re:amaze account:
Click on the settings button on left navigation bar and go to “Apps”. Click on “Slack”.
When you’re ready with your Slack credentials, click on the button to connect.
When prompted, proceed with the authorization process so Slack can gain permissions to content in your Re:amaze account and vice-versa.
Once everything is connected, you’ll be brought back to Re:amaze to finish setting up your channels. Go ahead and enable the brands you want to connect to a Slack channel. We’ve enabled the Demo Central brand for this example.
Also remember to bind your Re:amaze staff members to existing members in your Slack account so notifications go through properly.
It goes without saying then that we’re super excited to announce Re:amaze integration for slack and we can’t wait for Slack and Re:amaze users to enjoy the benefits. The team over at slack has also provided an awesome set of instructions to help you get started.