Common Instagram Errors

Error Code: 190, Subcode 460

An error occurred posting to Facebook type: OAuthException, code: 190, error_subcode: 460, message: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons., x-fb-trace-id: Eihnec0vEYO [HTTP 400]. Please try again or contact support. rmz-trace-id: 801b3746-aea8-41b6-9e97-612f4a234d2e
What causes this error?

You're receiving this error because your Instagram password was changed, which invalidates the token and disconnects the account from Re:amaze.

How do I fix this?

You will need to reconnect your Instagram account, but first make sure that:

  1. You're a full Admin on that Page
  2. You've given Re:amaze full permission to view all Pages and all permissions that were prompted during the Connect process.

Check out this article for step-by-step instructions.

Error code: 100, Subcode: 2018292

An error occurred posting to Facebook: type: OAuthException, code: 100, error_subcode: 2018292, message: (#100) Invalid comment_id parameter, x-fb-trace-id: D1eYMVrj5kX
What causes this error?

You're receiving this error because the comment you're trying to reply to was deleted by the original poster.

How do I fix this?

Well, since the comment has been deleted, there's nothing you need to do!

Error Code: 10, Subcode: 2534022

An error occurred posting to Facebook: type: OAuthException, code: 10, error_subcode: 2534022, message: (#10) This message is sent outside of allowed window., x-fb-trace-id: FHVyFltHzo2 [HTTP 400]. Please try again or contact support. rmz-trace-id: 4dc9a685-bc4f-4790-9b4f-a1eb67c50129.
What causes this error?

Facebook has a restriction where it only allows you to respond to a customer within 24 hours after their initial message. You can check out their documentation here (specifically the Overview of Messenger Platform and IG Messaging API Policy section). In this case, we'd recommend trying to send your response on Instagram directly to see if it goes through. (https://developers.facebook.com/docs/messenger-platform/policy/policy-overview)

How do I fix this?

Unfortunately there is no "fix", but you can avoid this error in the future. Just make sure that you are responding to customers within the allowed 24 hour period, otherwise you'll need to reply to customers within Instagram directly.

Apr 20, 2022

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