ChannelReply acts as a central hub by connecting with major channels such as eBay, Amazon, and Shopify, consolidating customer messages from these platforms into a single location. When integrated with Re:amaze, you can manage all customer messages, view order details, and respond efficiently from one screen.
Connect ChannelReply
Before getting started, gather the following from your Re:amaze account:
- Your Re:amaze subdomain name
- Your login email
- Your Re:amaze API token
- Your Re:amaze shared SSO secret
To locate your API token, navigate to Settings > API Token. Copy the token displayed on this page.
Next, locate your Secret SSO Key by navigating to Settings > Account IDs and Secret. Select Show Secret to reveal your Secret SSO Key and copy it.
Log into your ChannelReply account and select Helpdesk Settings, then select Re:amaze from the list of helpdesk options.
Enter your Re:amaze information and the API keys you copied earlier. Your Re:amaze subdomain can be found in the URL when logged into Re:amaze. For example, in daffydemo.reamaze.com, daffydemo is the subdomain.
- Select Test Connection to verify your credentials.
- Select Next to continue.
ChannelReply will provide you with a Custom Module URL. Copy this URL and return to Re:amaze to finalize the integration.
- Navigate to Settings > Custom Module.
- Paste the URL into the Custom Module URL field.
- Select Update Account.
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