The WhatsApp Business integration for Re:amaze is provided by Twilio. To find out more about WhatsApp through Twilio, visit https://www.twilio.com/whatsapp.
Some common use cases for WhatsApp through Twilio include:
- Alerts and notifications: Send mission-critical messages such as flight notifications, booking confirmations, and delivery alerts.
- Customer support: Enable sales and support teams to answer product and service questions through your customers' preferred messaging app.
- User verification and 2FA: Protect customer accounts using WhatsApp's end-to-end encryption with fast, reliable message delivery for authentication.
Connect WhatsApp via Twilio
To connect WhatsApp to Re:amaze, you will first need a Twilio account and a Twilio number enabled for WhatsApp. You can sign up for WhatsApp via Twilio here.
Once you have your Twilio account, navigate to Settings > Social Channels in Re:amaze and select Connect WhatsApp.
Enter your Twilio and WhatsApp credentials, including your WhatsApp number, to complete the connection.
Once connected, your WhatsApp account will have its own dedicated channel in Re:amaze and you will be ready to receive customer messages in your inbox.
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