Aircall Integration: Setup and Features

Integrating Aircall with Re:amaze brings call recordings and voicemails directly into your Re:amaze dashboard alongside your other support channels. Customers with phone numbers attached to their profiles will automatically be associated with incoming Aircall recordings and voicemails.

Incoming call recordings from Aircall will be marked as resolved conversations. Incoming voicemails will be marked as open and unresolved.

Connect Aircall

Before getting started, you will need to retrieve your API keys from Aircall.

  1. Log into your Aircall account and navigate to Integrations and API > API Keys.
  2. Select Generate an API Key. A popup will appear with your API ID and API Token. Copy both of these keys.

aircallapikeys2.png

In Re:amaze, navigate to Settings > Voice Channels and select Add Voice Channel.

addvoicechannel.png

Give your voice channel a name and select Aircall from the Voice Provider dropdown.

selectaircall.png

Enter the API keys you copied from your Aircall account and select the desired phone number returned from Aircall. If you would like calls to be logged immediately when they start, check the option to enable that setting.

aircallapikeys.png

Select the staff members you want subscribed to this channel and select Next Step when you are done.

    Was this article helpful?

Not finding what you're looking for? Contact Us Directly