Useful Tips & Tricks

• Add Re:amaze Chat to your Re:amaze Help Site FAQ

  With Re:amaze, you can insert your Shoutbox widget into your FAQ with a simple copy and paste. Before moving forward, make sure your brand’s public site is enabled. You can do this by going to Settings > Brands > See all settings. From this page, confirm that the "Enable help site" option h...

• How to Test

  When testing newly set up autoresponders, notifications, chat widgets, or sending a test email, it's important to use an email address not linked to your Re:amaze account. Re:amaze can detect internal usage of these features. For effective testing, we recommend using a test email address and an ...

• Gmail alias forwarding

  If you have a primary inbox with different aliases set up, you can have each alias forward to Re:amaze for proper email management. Gmail has the ability to have each alias forward on its own. First, log into into your Gmail account and go to Settings > See all settings > Filters and Block...

• How are emails and conversations threaded?

  In Re:amaze your conversations are threaded by the "In-Reply-To" email header, which is standard for modern email clients. If this header is not provided, Re:amaze will sort the thread by the "References" header on emails. Lastly, If an email does not include either header, then Re:amaze will fa...

• Adding a Chat Disclaimer

  Unlock a new level of transparency and trust with your customers! With Re:amaze, you can include a privacy policy disclaimer in your chat widget. To set up your chat disclaimer, head over to Settings > Chat and Office Hours, then click 'Manage Chat Settings' for the brand you want to add a di...

• Adding FAQ banners to Articles and Article Topics

  Re:amaze allows you to add banner images to your articles, so that you can further customize your FAQ/Help Site and make your content more branded to your liking. Adding banner images to your articles can: Help boost your SEO as Google’s algorithms now consider the photos on a website when de...

• Changing the Font for Your FAQ

  Re:amaze allows you to change the font used in your FAQ articles. You can use standard fonts or custom fonts. To change your font, go to Settings > Brands > Help Site Appearance Settings. On this page, scroll down to the "Body and Articles Styling" section and provide the font you want ...

• Custom Adobe Fonts

  You can find the file reference for your custom Adobe font here: https://fonts.adobe.com/ Search for your custom font in the search bar and activate the font. Once activated, click on the button  > Add to Web Project. If you haven't done so already, you'll need to add your font to an existi...

• Custom Domains

  By default, your help site will be hosted on a Re:amaze domain. However, if you are subscribed to our Pro or Plus plan, you can host your help site on custom domain using our Custom Domain feature. This allows you host your site on the domain of your choice while enjoying the benefits of improved...

• Custom Google Fonts

  If you're using a custom Google Font, you'll be able to find the file reference here: https://fonts.google.com/. Search for your font, select the font and font style, and click  "+Select this style." On the right hand side, you'll find the file reference under . Copy and paste this file refer...

• How to manually remove Re:amaze code from your Shopify theme

  You may need to manually remove our code from your theme if: you've manually added our code to your theme, ie you have not exclusively used one-click publishing you haven't transitioned to use our theme app embed AND you uninstalled Re:amaze from your Shopify store without unpublishing your embe...

• Managing Attachment Download Settings

  Re:amaze allows you to enhance security for your business by restricting specific file types from being downloaded from customer attachments. By doing this, you can provide an extra layer of protection against phishing and malware risks. You can allow or disallow downloads of the following file ...

• Re:amaze Video Calls

  Re:amaze gives you the ability to easily initiate video calls with your customers. This allows you provide live guidance for more complicated issues, or offer custom shopping experiences for VIP customers. Video Calls are only available on the Plus Plan. Starting a Video Call Inside of a chat c...

• Understanding Gmail's New Sender Requirements

  What's changed? The most significant change comes from enhanced email authentication protocols, which are designed to strengthen proven ownership of email domains and establish you as the real sender. These new guidelines require the implementation of the following email authentication protocols...

• Using Advanced Search

  Advanced Search allows you to search for conversations using a variety of filters to narrow your search. This can be used when you’re on the main dashboard or within any channel filter. If you’re already within a specific channel filter, Advanced Search will automatically set that channel in the ...

• Will Re:amaze impact the performance of my website?

  This is a very common question among website owners, so we've decided to clear the air. The short answer is no, Re:amaze.js does not impact your website's performance. For a more detailed explanation on how Re:amaze.js works relative to your website's load speed, read below: The Basics Re:amaze...