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Shopify Cue Recipe: Automatically ask customers to review a purchased product
Product reviews drive conversions. Period. But reviews are hard to come by especially if you don't have an efficient way of asking for them. With this Cue, you'll be able to ask customers to review a product they've recently purchased by prompting them to do so. Even if they don't want to review ... -
Add Re:amaze Chat to your Re:amaze Help Site FAQ
With Re:amaze you can insert your Shoutbox widget into your FAQ with a simple copy and paste. Before moving forward, make sure your brand’s public site is enabled. You can do this by going to Settings > Brands > See all settings. From this page, confirm that the "Enable help site" option ha... -
Removing or shrinking Reamaze embeds for mobile devices
You can use the following code to hide the embed on mobile devices. It's actually governed by a specific HTML ID (#reamaze-widget). You can use CSS media queries to choose to hide it based on screen size. For example, something like: ``` @media only screen and (max-device-width: 480px) { reamaz... -
How come my test email isn't coming through?
Re:amaze can detect when you're talking to yourself. If you're interested in testing anything you've set up such as your autoresponder, staff notifications, or echoes, make sure you're sending in an email as the customer from an address that's not already associated with your Re:amaze account. F... -
If you have a primary inbox with different aliases set up, you can have each alias forward to Re:amaze for proper email management. Gmail has the ability to have each alias forward on its own. Simply go into your Google Settings > See all settings > Filters and Blocked Addresses > Creat...
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How are emails and conversations threaded?
In Re:amaze your conversations are threaded by the "In-Reply-To" email header, which is standard for modern email clients. If this header is not provided, Re:amaze will sort the thread by the "References" header on emails. Lastly, If an email does not include either header, then Re:amaze will fa... -
Adding FAQ banners to Articles and Article Topics
Re:amaze allows you to add banner images to your articles, so that you can further customize your FAQ/Help Site and make your content more branded to your liking. Adding banner images to your articles can: Help boost your SEO as Google’s algorithms now consider the photos on a website when de... -
Changing the Font for Your FAQ
Re:amaze allows you to change the font used in your FAQ articles. You can use standard fonts or custom fonts. To change your font, go to Settings > Brands > Help Site Appearance Settings. On this page, scroll down to the "Body and Articles Styling" section and provide the font you want ... -
You can find the file reference for your custom Adobe font here: https://fonts.adobe.com/ Search for your custom font in the search bar and activate the font. Once activated, click on the button > Add to Web Project. If you haven't done so already, you'll need to add your font to an exist...
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The Custom Domain feature is available to all accounts on the Pro and Plus plans. By default, your standalone help site will be hosted on a Re:amaze domain. Setting up a custom domain will allow you to host your public help center at a custom domain of your choice, which provides SEO benefits. R...
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If you're using a custom Google Font, you'll be able to find the file reference here: https://fonts.google.com/. Search for your font, select the font and font style, and click + Select this style. On the right hand side, you'll find the file reference under . Copy and paste this file refere...
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How do I remove Re:amaze Chat from my website?
When you first install Re:amaze for your website through Shopify or BigCommerce, Re:amaze will automatically install a default version of the chat widget to your theme files through their APIs. This is done so that you don't need to code anything and is designed to help you make customizations mo... -
How to manually remove Re:amaze code from your Shopify theme
If you have uninstalled Re:amaze from your Shopify store, you may still need remove some code from your Shopify theme to ensure that the chat widget and any remaining code is no longer visible on your site. Note that this only needs to be done if you did not unpublish your embeddables or cues bef... -
Re:amaze gives you the ability to easily initiate video calls with your customers. This allows you provide live guidance for more complicated issues, or offer custom shopping experiences for VIP customers. Video Calls are only available on the Plus Plan. Starting a Video Call Inside of a chat c...
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Advanced Search allows you to search for conversations using a variety of filters to narrow your search. This can be used when you’re on the main dashboard or within any channel filter. If you’re already within a specific channel filter, Advanced Search will automatically set that channel in the ...
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Will Re:amaze impact the performance of my website?
This is a very common question among website owners, so we've decided to clear the air. The short answer is no, Re:amaze.js does not impact your website's performance. For a more detailed explanation on how Re:amaze.js works relative to your website's load speed, read below: The Basics Re:amaze...
