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Shopify Cue Recipe: Automatically ask customers to review a purchased product
Product reviews drive conversions. Period. But reviews are hard to come by especially if you don't have an efficient way of asking for them. With this Cue, you'll be able to ask customers to review a product they've recently purchased by prompting them to do so. Even if they don't want to review ... -
Add Re:amaze Chat to your Re:amaze Help Site FAQ
One of the best things about Re:amaze is how so many features work in harmony with one another. For example, the various formats for Re:amaze’s contact form plays together with Workflows, and how perhaps Re:amaze Chat can be automatically toggled from within your already-embedded Shoutbox. All of... -
Removing or shrinking Reamaze embeds for mobile devices
You can use the following code to hide the embed on mobile devices. It's actually governed by a specific HTML ID (#reamaze-widget). You can use CSS media queries to choose to hide it based on screen size. For example, something like: ``` @media only screen and (max-device-width: 480px) { reamaz... -
How come my test email isn't coming through?
Re:amaze can detect when you're talking to yourself. If you're interested in testing anything you've set up such as your autoresponder, staff notifications, or echoes, make sure you're sending in an email as the customer from an address that's not already associated with your Re:amaze account. F... -
If you have a primary inbox with different aliases set up, you can have each alias forward to Re:amaze for proper email management. Gmail has the ability to have each alias forward on its own. Simply go into your Google Settings > See all settings > Filters and Blocked Addresses > Creat...
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How are emails and conversations threaded?
Conversations are threaded by the "In-Reply-To" header (which is standard for modern email sending clients) or "References" header on emails. If the email does not include either, then Re:amaze will fall back to using the "Thread-Topic" header and subject line matching. Both "In-Reply-To" and "R... -
Adding FAQ banners to Articles and Article Topics
Re:amaze allows you to add banner images to your articles, so that you can further customize your FAQ/Help Site and make your content more branded to your liking. Adding banner images to your articles can: Help boost your SEO as Google’s algorithms now consider the photos on a website when de... -
Changing the Font for Your FAQ
Want to update the font for your FAQ? Look no further, here are some instructions to set this up! Step 1: Go to Settings > Brands > Help Site Appearance Settings. Note: If you don't have your hosted help site enabled, you'll need to go to Settings > Brands > See all settings > ... -
You can find the file reference for your custom Adobe font here: https://fonts.adobe.com/ Search for your custom font in the search bar and activate the font. Once activated, click on the button > Add to Web Project. If you haven't done so already, you'll need to add your font to an exist...
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The Custom Domain feature is available to all accounts on the Pro and Plus plans. By default, your standalone help site will be hosted on a Re:amaze domain. Setting up a custom domain will allow you to host your public help center at a custom domain of your choice, which provides SEO benefits. R...
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If you're using a custom Google Font, you'll be able to find the file reference here: https://fonts.google.com/. Search for your font, select the font and font style, and click + Select this style. On the right hand side, you'll find the file reference under . Copy and paste this file refere...
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How do I remove Re:amaze Chat from my website?
When you first install Re:amaze for your website through Shopify and BigCommerce, Re:amaze will automatically install a default version of the chat widget to your theme files through the Shopify or BigCommerce API. This is done so you don't need to code up anything and is designed to help you mak... -
How to manually remove Re:amaze code from your Shopify theme
If you have uninstalled Re:amaze from your Shopify store, you may still need remove some code from your Shopify theme to ensure that the chat widget and any remaining code is no longer visible on your site. Note that this only needs to be done if you did not unpublish your embeddables or cues bef... -
I updated my Shopify theme and can no longer see my Chat, Embeddables or Cues
If you updated your theme or changed to a different theme and you are not seeing the chat or cues on your storefront, you'll need to go to you Re:amaze Settings -> Website Integrations -> Chat Widgets (or Cues) and re-publish by clicking the 'Unpublish from Shopify' link and then click 'Pub... -
Say hello to Video Calls in Re:amaze! 👋 Video Call is a Plus plan feature that works directly with the Re:amaze chat widget. With the Video Calls feature, your agents will be able to initiate an instant video call with customers while chatting to them and offer services including: live guidance...
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As a team leader, it’s imperative to know which staff members are online and available to handle incoming customer inquiries. Here are a couple of ways to double check which members of your team are online: From the Inbox If you’re working from the inbox, you’ll notice the Assignee filters (bel...
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Advanced Search allows you to search for conversations using a variety of filters to narrow your search. This can be conducted when you’re on the main dashboard or within any channel filter. If you’re already within a specific channel filter, Advanced Search will automatically set that channel in...
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Will Re:amaze impact the performance of my website?
This is a very common question among website owners! So we've decided to clear the air with this detailed explanation on how Reamaze.js works relative to your website's load speed. The Basics Reamaze.js (referring to any Re:amaze embedded chat widget, embedded Cues, embedded FAQ, or embedded co...
