Useful Tips & Tricks

  • Add a Chat Widget to Your Help Site FAQ

    You can add your Re:amaze Shoutbox widget to your FAQ help site with a quick copy and paste. Before getting started, confirm that your brand's public help site is enabled by navigating to Settings > Brands > See All Settings and checking that the Enable Help Site option is selected. You sho...

  • Set Up Gmail Alias Forwarding in Re:amaze

    If you have a primary inbox with different aliases set up, you can have each alias forward to Re:amaze for proper email management. Gmail allows each alias to forward independently.

  • How Emails and Conversations Are Threaded in Re:amaze

    Re:amaze threads conversations using the In-Reply-To email header, which is standard in modern email clients. If this header is not present, Re:amaze will use the References header instead.

  • Add a Chat Disclaimer

    You can display a privacy policy disclaimer directly in your Re:amaze chat widget. This allows customers to see your privacy policy upfront, helping build trust and transparency in your communications.

  • Add Banner Images to FAQ Articles and Topics

    Re:amaze allows you to add banner images to your FAQ articles and article topics to make your help site more visually consistent with your brand.

  • Advanced Search

    Advanced Search lets you find conversations using a combination of filters to narrow your results. It is available from the main dashboard or within any channel filter.

  • Change the Font for Your FAQ

    Re:amaze allows you to change the font used in your FAQ articles. You can use standard fonts or custom fonts.

  • Custom Adobe Fonts

    You can find the file reference for your custom Adobe font here: https://fonts.adobe.com/ Add your font to a web project Search for your font and activate it Select the   Add to Web Project button If you have not done so already, add your font to an existing project or crea...

  • Custom Domains

    By default, your help site will be hosted on a Re:amaze domain. However, if you are subscribed to our Pro or Plus plan, you can host your help site on custom domain using our Custom Domain. This allows you to host your site on the domain of your choice while improving SEO.

  • Custom Google Fonts

    If you're using a custom Google Font, you'll be able to find the file reference here: https://fonts.google.com/. Add your font to Re:amaze Search for your font, select the font and font style, and select Add This Style. On the right side of the page, you will find the file reference under ...

  • Manage Attachment Download Settings

    Re:amaze lets you restrict specific file types from being downloaded from customer attachments, providing an extra layer of protection against phishing and malware risks. By default, all file types can be downloaded.

  • Manually Remove Re:amaze Code From Four Shopify Theme

    You may need to manually remove Re:amaze code from your Shopify theme if: You manually added the code to your theme and did not exclusively use one-click publishing. You did not transition to the theme app embed and uninstalled Re:amaze from your Shopify store without first unpublishing your emb...

  • Re:amaze and Website Performance

    A common concern among website owners is whether adding Re:amaze to their site will affect load speed. The short answer is no. Re:amaze.js does not impact your website's performance or load speed.

  • Re:amaze Video Calls

    Re:amaze lets you initiate video calls with customers directly from a chat conversation, making it easier to provide live guidance for complex issues or personalized shopping experiences for VIP customers. Video Calls are only available on the Plus Plan.

  • Understanding Gmail's Sender Requirements

    Gmail requires email senders to implement the following authentication protocols to verify domain ownership and establish legitimacy: SPF (Sender Policy Framework): Validates emails by verifying they are sent from authorized domains. SPF helps prevent email spoofing by confirming that the sendin...