One of the best things about Re:amaze is how so many features work in harmony with one another. For example, the various formats for Re:amaze’s contact form plays together with Workflows, and how perhaps Re:amaze Chat can be automatically toggled from within your already-embedded Shoutbox. All of these features not only save your time but also money.
Today, we want to show you another trick to make your customers’ experience a tad better. You can actually insert your Shoutbox widget into your Re:amaze FAQ knowledge base with a single copy and paste action. Before we get started, make sure you actually have a specific brand’s public site enabled. You can do this in the settings menu. You’ll also want to make sure you have some KB/FAQ articles to go along with this secret sauce
To get started, follow these simple steps:
Step 1: Start with the widget builder and create the widget you want. If you need a refresher on that, see here.
Step 2: Head on over to Settings > Brands > See all settings > Custom Header and Footer
Step 3: Paste the copied widget snippet into the Meta section. If you have content already in this box, simply paste beneath it.
Step 4: Double check and enjoy!