Chatbots (Hello Bot, FAQ Bot, Order Bot)
Re:amaze Pre-Built Chatbots
You can enable pre-built Re:amaze Chatbots to help with frontline customer service. Chatbots can help with common customer frustrations and can get simple things answered quickly or retrieve relevant FAQ articles.
For example, when a customer asks a common shippi...
Enhancing Customer Conversations with AI Tools
Revolutionizing conversations with Re:amaze AI
Re:amaze offers a full lineup of AI tools that can transform the way your business handles customer conversations, by generating conversation summaries, quick responses, etc. Let's take a closer look at some of our core features:
AI for Effortless FAQ Articles
Creating articles for your FAQ can be time-consuming and tedious. With Re:amaze, you can streamline this process significantly by utilizing the "Need some help?" button. When drafting a new article, simply click this button and our AI will generate an article expanding on what you've already writ...
Chatbots (Custom Cue Bots)
For those of you that have worked with our chatbots in the past, you know that our existing pre-built chatbots, Hello Bot, Order Bot, and FAQ Bot, are turnkey solutions for your business. They require zero programming, training, or additional development work on your end.
But what if you want...
Chatbots (Custom Workflow Bots)
What is a Workflow Bot?
Custom Workflow Bots work with Re:amaze Chat to help customers navigate/find products/features/settings and get answers to questions. While pre-built bots get triggered on the first customer message when there’s a match to an order related question or an FAQ article, ...
Introducing the New Re:amaze AI FAQ Bot
Introducing the new Re:amaze AI FAQ Bot
The new AI FAQ Bot enhances customer support by automatically suggesting relevant FAQ articles to customers based on their question and follow-up messages. The AI FAQ Bot will save time for your team as well as your customers, allowing them to more quickly...
Workflows can be thought of as a triggering event, or a series of triggering events, that inform Re:amaze to perform an action or a series of actions automatically.
You can create a workflow for any number of business use cases. For example, you may create a workflow to automati...
Capturing Customer Sentiments with Re:amaze Intents
Intents is an important feature in Re:amaze Automation. In a world of automation and chatbots, we believe Re:amaze Intents is a cornerstone of how support teams can take advantage of customer messages and train an automation process designe...
Helpdesk Migration & Other Migration Tools
You can easily migrate your data from most helpdesks to Re:amaze by using our authorized solutions provider, Help Desk Migration.
Help Desk Migration is an automated online service aimed at helping you efficiently import your data from other platforms to Re:amaze, and there's...
Translating Customer Messages
Re:amaze simplifies communication with customers who speak other languages by providing a built-in translator within your conversations.
To ensure the most effective translation, it's important to set your default language. This can be easily done in your personal user settings, which you can ac...