What the AI FAQ Bot does
The AI FAQ Bot helps customers find answers by suggesting relevant FAQ articles based on their questions and follow-up messages. Instead of relying only on keyword matching, the bot uses AI to better understand customer intent and respond more accurately.
The AI FAQ Bot will save time for your team as well as your customers, allowing them to more quickly find answers to their questions and self service. As you update your FAQ content, the AI FAQ Bot automatically learns from those changes. No ongoing setup or manual training is required.
How the AI FAQ Bot differs from the FAQ Bot
The original FAQ Bot matched articles using keywords. The AI FAQ Bot goes further by:
- Selecting a single, most relevant article for each question
- Pulling information directly from that article
- Generating a written response that addresses the customer’s question
This results in more focused replies and fewer irrelevant article suggestions.
Before you enable the AI FAQ Bot
Make sure the following requirements are met:
- Your Re:amaze FAQ includes articles published in the Public state
- Only one FAQ bot can be active at a time
Enable the AI FAQ Bot
- Go to Settings and select Chat Bots.
- Select Manage Bots.
- Enable AI FAQ Bot.
- Drag and drop the bot to set its priority.
- Choose whether the bot can use unlisted articles when generating responses.
- Save your changes.
Once saved, the AI FAQ Bot is active and ready to respond to customer questions.