Adding more staff members is a great way to get acquainted with Re:amaze's notifications system and message distribution system.
Since each staff member registers for Re:amaze using their own personal email address, they can easily receive notifications for incoming messages and customize their own experience inside the Re:amaze dashboard.
To add a new staff user, click on the "Settings" tab and click "Staff" on the left hand side. Then click "Add Staff".
Input the name of the new staff member and enter the email you would like them to use for logging in. Ideally, this will be their work email (e.g email@example.com) since they will be receiving email notifications at this email address.
Next, if you're on a plan that supports custom staff roles, select the given role for the newly added staff. You can learn more about roles based access controls here.
Re:amaze is unique in that customers never have to deal with just a "support" address. When they email "firstname.lastname@example.org", Re:amaze distributes the message to individual staff members assigned to that channel. When staff members reply, you can choose whether customers see the staff user's name, your email channel name, or your brand's name, making for a more personable experience.