Departments and Staff Groups

Re:amaze allows you can create and add team members to a Department, like Customer Support, Sales, etc. This way, you can reassign conversations to a Department rather than sending them to a specific person. Departments can then easily view and collaborate on conversations that are meant for them.

How to Set Up Departments

You can access Departments by navigating to Settings > Account Settings > Departments. From here, you can add team members to Departments. If you have team members who work across multiple departments, that's no problem. Team members can be added to multiple Departments.

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Simply click "Reassign" from the Conversation page, like you would if you were reassigning to a team member. From here, simply select a department instead.

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You can receive email and mobile notifications when conversations are assigned to a Department you're in. You can access your notification settings by clicking on your avatar in the top-right corner of the screen and selecting Profile and Personal Settings > Email Notifications. Check the "Department Reassign" box.

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Departments will also work with Re:amaze Automated Workflows so you can automatically assign certain types of conversations to a specific department.

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Mar 9, 2022

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