Step 1 - Connecting An Email Channel

The first step to taking advantage of Re:amaze's features is to create an email channel. A channel is mapped to one email address and can also be connected to an existing email address on your own domain.

Adding an Email Channel

Let's say you want to manage your current email support conversations within Re:amaze, and your current support address is support@acme.com. You'll be able to connect your support address to an email channel so you can effortlessly reply to customer emails within Re:amaze.

To add an email channel, click on the "Settings" tab in your Re:amaze dashboard, and then click on "Email Channels" on the left hand side. Click on "Add a Channel".

image

At the next screen, make sure you're adding a channel for the correct brand. The channel name is what you want to name this channel internally within Re:amaze. In this case, for example, we'll name it "Acme Support".

Re:amaze will automatically assign an email address to the channel. If you want to use your own email address and have it forwarded into Re:amaze, you can set it up after the channel has been created. You can find step-by-step instructions to set up email forwarding from your email client at the bottom of this article.

Select the notification recipients you want for this channel. You can also pick all or none.

When you're done, click on "Next Step".

image

In the next screen, you can either send yourself a test email or connect an existing email address on your domain.

image

Connecting an Existing Email Address

Re:amaze can connect to your existing email address (e.g. support@{yourcompany.com}). To do so, click "Connect Email Address" after you've created your email channel or select an existing email channel that you have already created.

Follow the on-screen instructions for forwarding and watch our step by step video tutorial for Gmail here. Many other email service providers have similar email forwarding instructions.

image


See how to setup forwarding from your email client:

Gmail/Google Apps

Google Groups

GoDaddy

Microsoft Office 365

Contact Us

Not finding what you're looking for? Contact Us Directly