Connecting an email channel is the first step in setting up your Re:amaze account. To receive customer messages in your inbox, you also need to set up email forwarding so emails sent to your support address are delivered to Re:amaze.
Set up email forwarding in Re:amaze
If you haven’t connected an email channel yet, go to Settings > Email Channels and select Add new channel. For an existing email channel, select Connect to external email. Re:amaze will automatically generate a mailbox address for you. This is the address your emails will be forwarded to. For example:
[daffy-demo-support@daffydemo.reamaze.com](mailto:daffy-demo-support@daffydemo.reamaze.com)
To continue, select Connect my email address.
Next, enter the email address you want to forward messages from. This should be your current support email address. Below it, you’ll see the Re:amaze-generated email address. Copy this address, as you’ll need it in the next step, then click Next.
Note: You’ll be able to send and receive emails through Re:amaze, but only your support email address will be visible to customers.
Once you’ve copied the Re:amaze forwarding address, leave this page open and move on to your Zoho Mail account.
Configure email forwarding in Zoho Mail
Before moving forward in Re:amaze, navigate to your Zoho account to set up email forwarding:
- Log in to your Zoho Mail account and click the gear icon in the top-right corner to open Settings.
- On the Settings page, scroll down to the Forwards section.
- In the Add new email forwarding field, paste the Re:amaze email address you copied earlier.
Zoho will send a verification email to that address. To verify:
- Switch back to Re:amaze and locate the verification email in your inbox.
- Open the email from Zoho and copy the confirmation code provided.
- Return to Zoho Mail, click Verify, and paste the confirmation code to complete the verification.
Confirm forwarding in Re:amaze
After verification is complete in Zoho, go back to Re:amaze and click Yes I’ve completed forwarding.
Your email forwarding setup is now complete, and incoming messages sent to your support email address will appear in your Re:amaze inbox.