Internal & Unlisted FAQ Articles
Your Re:amaze Help Center is a flexible tool for sharing information, whether it's with the public, specific groups, or just your internal team. The key to controlling who sees what lies in understanding the different article statuses: Published, Draft, Internal, and Unlisted.
Understanding Article Statuses
- Published Articles: These are your public-facing articles. When an article is Published, it's fully visible and searchable within your public Re:amaze Help Center. These are the articles your customers will find when they're looking for self-service solutions.
- Draft Articles: When you're working on new content or making updates, you can save an article as a Draft. Draft articles are not visible to anyone in your public Help Center and cannot be accessed, even with a direct link. They are essentially works in progress, only visible to your Re:amaze staff members who are logged in.
- Internal Articles: These articles are only visible to your Re:amaze staff members when they are logged into Re:amaze. They will not appear in your public help center, nor can customers access them, even with a direct link. Perfect for team-only guides, internal policies, or sensitive information.
- Unlisted Articles: These articles do not appear in your public help center's navigation or search results, but they can be accessed by anyone who has the direct URL (link). Think of them like a "secret link" for specific users or situations, such as beta testers, VIP customers, or specific troubleshooting steps you only want to share when needed.
How to Create Internal & Unlisted Articles
To create an internal or unlisted article, simply follow the same steps you would for any other article in your help center.
- From your left-side navigation, click on Articles.
- Then, click New Article.
- Write your article as you normally would.
- Once you're finished, locate the Status dropdown menu and select your preferred status.