Understanding Re:amaze Article Statuses

Re:amaze gives you control over who can see your help center content through four article statuses: Published, Draft, Internal, and Unlisted.

Article statuses

• Published: Fully visible and searchable in your public Re:amaze Help Center. These are the articles customers find when looking for self-service answers.
• Draft: Not visible to anyone in your public Help Center and cannot be accessed even with a direct link. Draft articles are only visible to logged-in Re:amaze staff members and are intended for work in progress.
• Internal: Only visible to logged-in Re:amaze staff members. Internal articles do not appear in your public help center and cannot be accessed by customers even with a direct link. Use this status for team guides, internal policies, or sensitive information.
• Unlisted: Does not appear in your public help center's navigation or search results, but can be accessed by anyone who has the direct URL. This is useful for sharing specific content with beta testers, VIP customers, or for troubleshooting steps you only want to share on a case by case basis. Unlisted articles can also serve as a knowledge source for the AI Agent without being publicly visible in your help center.

Set an article status

To set the status of an article, follow the same steps you would for any other article in your help center.

1. From the left-side navigation, select Articles.
2. Select New Article or open an existing article.
3. Write or update your article content.
4. Locate the Status dropdown and select your preferred status.