Each of your brands in Re:amaze comes with an FAQ that can be deployed in different formats. Unlike traditional FAQs, Re:amaze-powered FAQs can be:
- Hosted by itself on its own domain as a "Help Site"
- Integrated into your site or app as an inline feature
- Integrated into your Re:amaze Embeds such as the Shoutbox or the Lightbox (See embeddable documentation)
Hosted Help Site FAQ
Having your FAQ on its own domain is known as a Help Site. It is a standalone site that you can link your customers to. Turning it on is as simple as going to "Settings" and then "Brands." Below your brand name will be a link to enable your Help Site.
You can customize your Help Site by clicking on the "See all settings" button under your brand. Here you'll be able to customize things like:
- The Help Site's appearance
- Text customization
- Uploading your own header and footer content in addition to person CSS styles
- Setting up a custom domain for your Help Site
- Adding analytics
- Setting up your search index configurations
Shoutbox/Lightbox FAQs
Your FAQ can also be displayed within your Re:amaze Shoutbox or Lightbox. When your FAQ is deployed in this mode, it's known as the "Self Service Mode" and gives your customers the ability to search for their own answers before they reach out to you.
To enable Self Service Mode, we recommend using the Embeddable (Settings > Embeddables) builder to turn it on. When prompted to start, pick the following options:
- I want a "FAQ"
- Loaded "as the Shoutbox" or "in the Lightbox/modal"
- For my "XYZ" brand
Complete the Embed Builder steps to retrieve the JavaScript snippet needed to paste into your site's HTML.
Inline Embedded FAQ
The inline FAQ is an embeddable version of the standalone Help Site. The key advantage to the inline FAQ is that it can be fully integrated into your existing site content and be displayed natively in the context of your choice. To create the JavaScript needed for the inline FAQ, use the Embed Builder to pick the following options:
- I want a "FAQ"
- Loaded as "Embedded on my webpage"
- For my "XYZ" brand
