Enabling Custom SMTP for Microsoft Outlook/Office 365

What is Custom SMTP?

Custom SMTP (Simple Mail Transfer Protocol) refers to the ability to use your own email server instead of relying on the default server provided by a service or platform (In this case, Re:amaze). By setting up Custom SMTP, you can own the deliverability and signing of all email replies that are sent to your customers. Additionally, enabling Custom SMTP will remove the "via Re:amaze" snippet that is included in your emails.

NOTE: Before you can enable Custom SMTP, you need to have email forwarding setup for your connected Gmail or Outlook account. If you haven't done this already, you can learn how to set up email forwarding, here.

Enabling Custom SMTP for Outlook
  • To get started, navigate to Settings > Email Channels. Under the brand settings, you will see an option for Custom SMTP. Click "Off" to be taken to your Custom SMTP settings.


  • Click on the dropdown menu under the SMTP Settings and select Microsoft Outlook/Office 365 from the list of options. Then click the "Connect Outlook/Office365 Email Connection" button.


  • Next, you will be directed to Outlook to grant the permissions requested by Re:amaze. Click "Accept" to authenticate the connection.


  • Now you're all done! You'll be directed back to your Re:amaze email channel settings.

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