What does each report mean?
What reports are included with each Re:amaze plan?
The Re:amaze Basic Plan comes with basic reporting, which includes:
Channel Summary Report
Response Time Report
First Response Resolve Rate Report
Average Thread Size Report.
Shopify Attributed Orders Report (only if you have a Sh...
Volume report metrics
Your Re:amaze volume report is one of the most useful reports to gather important metrics about your team's customer service performance. Here are the important metrics displayed within the volume report:
Time Based Metrics
In Time Range: Shows the number of incoming conversations during based ...
How Response Times Are Calculated
Response Time Report
Response Time calculations are based on the time difference between the agent response and the previous customer message during a certain time frame. Within the same conversation, each reply (back to the customer) is calculated and factored into the average. The calculation ...
Need other reports?
If you need access to a specific report that is not available in your Reamaze dashboard and would like to request a new feature, please reach out to us directly at email@example.com and let us know the following:
What type of report is it
What is your particular use case
How would you like the...
Chatbots are a great way to improve automation and save time for your customers as well as your staff. But without reporting, it's hard to know if your Chatbots are performing the way you want them to. With Re:amaze's Chatbot reporting, you can quickly see how many conversations Chatbots cover fo...
Individual Staff Reports
The individual staff report is meant to shed light on per-agent performances across a specific channel and time frame. Let's take a look at the metrics available at your disposal.
The summary metrics section gives you an at-a-glance view at how a specific staff is performing giv...
Re:amaze Reporting FAQ
Q: Can I export my reports from Re:amaze?
A: Yes! Most Re:amaze reports can be exported as a .CSV. To export a report, scroll down to the end of the report and click the "Download raw data in CSV format" button.
Q: Can I restrict access to reports for certain staff members?
Shopify Attributed Orders Report: Revenue Reporting
To view your Shopify revenue reporting, first select the time range you want to look at. Re:amaze will then generate a report showing you the number of orders (and their total value) in that report period. Of those orders placed by customers, we will also tell you if those orders were associated ...