Channel Settings
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Chat Settings, Office Hours, & Chat Mode
Re:amaze gives you control over how your team handles live chat, when you are available to customers, and which chat mode best fits your workflow. This article covers how to configure your chat settings, set up office hours, and choose between Real-Time Chat and Classic Chat. -
Enabling Custom SMTP for Gmail
What is Custom SMTP? Custom SMTP (Simple Mail Transfer Protocol) refers to the ability to use your own email server instead of relying on the default server provided by a service or platform (in this case, Re:amaze). By setting up Custom SMTP, you can own the deliverability and signing of all em... -
SPF Records and Email Deliverability
Learn what SPF records are, how Re:amaze handles email deliverability by default, and how to add Re:amaze to your SPF record if your domain requires it. -
Connect and Use Facebook and Facebook Messenger
Connect your Facebook Page and Messenger to Re:amaze to manage comments, messages, reviews, and lead ads from one inbox. Covers setup, personas, supported content types, and workflow automation. -
Import Facebook Lead Ad responses into Re:amaze as a dedicated support channel, keeping them alongside your Facebook Page and Messenger conversations in one inbox.
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Social Channels (Instagram Comments and Mentions)
Connecting your Instagram account to Re:amaze makes it much easier to communicate with customers and deliver better engagement. What you can do with your Instagram Channel Reply to a public comment as a public comment Visit the customer's Instagram profile by clicking on his or her Instagram ID... -
Social Channels (Instagram Ads via Facebook Business)
Connecting Instagram Ads account to Re:amaze Instagram Ads is an important and impressive bit of kit offered through both the Instagram app through promotions as well as through Facebook Business’s campaign creator. Businesses that run Instagram Ads through Facebook Business should immediat... -
SMS Channels (SMS & MMS with Twilio, ClickSend, RingCentral, SMSBump)
How SMS and MMS works with Re:amaze Re:amaze currently supports native SMS and MMS mobile channel integrations through Twilio, ClickSend, RingCentral, and SMSBump. Supporting customers via SMS and MMS can offer advantages over other channels such as email, live chat, or social media. SMS and MM... -
SMS Channels (Custom SMS or other 3rd Party Providers)
Custom SMS Channels With custom SMS channels, you have the flexibility to link third-party SMS channels not directly supported by Re:amaze and create your own custom SMS integrations within the Re:amaze platform. This feature empowers you to extend SMS connectivity tailored to your specific need... -
Voice Channels (Aircall, RingCentral, AT&T Office@Hand, JustCall)
The ability to integrate a voice channel to Re:amaze can greatly improve the efficiency of your customer support team. Depending on the voice provide you're using, Re:amaze can bring in things like voicemail transcripts, voicemail recordings, call logs, in-app dialers, click-to-text, and click-to... -
Voice Channels (Custom Voice Channels)
Custom Voice Channels Setting up a customer Voice channel allows you to connect a third party Voice channel that Re:amaze does not support natively, and lets you build your own Voice integration with Re:amaze. To log call events for voice channels, you will need to make a POST request to Re:ama... -
Connecting Your Custom X (Twitter) App to Re:amaze as a channel
Migrating from Twitter to Custom X (Twitter) App Following the recent changes at Twitter, Re:amaze is no longer able to support the native Twitter channel integration as detailed here. Moving forward, Re:amaze will begin support for connecting to your custom X (Twitter) application to pull in po... -
Enable External Email Forwarding From Microsoft 365
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Enabling Custom SMTP for Microsoft Outlook/Office 365
What is Custom SMTP? Custom SMTP (Simple Mail Transfer Protocol) refers to the ability to use your own email server instead of relying on the default server provided by a service or platform (In this case, Re:amaze). By setting up Custom SMTP, you can own the deliverability and signing of all em... -
Social Channels (Instagram Direct Messages)
Connect your Instagram DMs channel to your Re:amaze account to send and receive Direct Messages, as well as reply to story mentions, directly from your inbox! Connecting Your Instagram DMs Channel Before connecting your DMs channel, you'll want to ensure that you have allowed access to messages... -
X (Twitter) Channel No Longer Supported - Official Sunset
Due to recent changes to X's (Twitter) policies on third-party Application Programming Interface (API) integrations, the ability to connect your X (Twitter) account to Re:amaze is no longer supported. This means you will no longer be able to access your Twitter account in Re:amaze to receive and ...