Chat Settings, Office Hours, & Chat Mode
You can adjust your Chat settings by navigating to Settings > Chat and Office Hours This menu allows you to configure Live Chat mode and Office Hours settings for each brand (if you manage multiple brands). This is an important choice for your team to decide on because it will ...
Email Channels (Custom SMTP for Gmail OAuth / Outlook / Office 365 OAuth)
Custom SMTP Authentication
Re:amaze can be configured to send directly from your own email server. By doing this, you can own the deliverability and signing of all email replies that are sent to your customers.
To get started, you can enable Custom SMTP for any individual email channel under Se...
Email Channels (SPF Records and Email Deliverability)
All emails sent through Reamaze are signed by Reamaze and originate from @reamaze.com for best deliverability. By default, you should not have to alter your domain's SPF records for deliverability purposes.
However, if you'd like to ensure this even further by adding Reamaze to your SPF record o...
Social Channels (Facebook Page and Facebook Messenger)
Re:amaze's Facebook integration supports both your Facebook Page as well as your Facebook Page's Messenger account. Connecting your Facebook Page and Messenger account allows you to import a variety of customer comments and messages into your Re:amaze inbox so you can reply.
Connecting Facebook ...
Social Channels (Facebook Lead Ads via Facebook Business)
Facebook Lead Ads via Facebook Business)
You can import your Facebook Lead Ads into Re:amaze as a dedicated support channel. If you currently use Facebook Lead Ads as a way to gather more contextual customer information as a means to generate more interest in your brand or product, it’s importan...
Social Channels (Instagram Comments and Mentions)
Connecting your Instagram account to Re:amaze makes it much easier to communicate with customers and deliver better engagement.
What you can do with your Instagram Channel
Reply to a public comment as a public comment
Visit the customer's Instagram profile by clicking on his or her Instagram ID...
Social Channels (Instagram Ads via Facebook Business)
Connecting Instagram Ads account to Re:amaze
Instagram Ads is an important and impressive bit of kit offered through both the Instagram app through promotions as well as through Facebook Business’s campaign creator. Businesses that run Instagram Ads through Facebook Business should immediately c...
SMS Channels (Custom SMS or other 3rd Party Providers)
Custom SMS Channels
Custom SMS channels lets you connect a third party SMS channel that Re:amaze does not support natively, as well as let you build your own SMS integration with Re:amaze.
How it works
When an SMS message is received, you will need to make a POST request to Re:amaze. Similarly...
Voice Channels (Aircall, RingCentral, AT&T Office@Hand, JustCall)
The ability to integrate a voice channel to Re:amaze can greatly improve the efficiency of your customer support team. Depending on the voice provide you're using, Re:amaze can bring in things like voicemail transcripts, voicemail recordings, call logs, in-app dialers, click-to-text, and click-to...
Voice Channels (Custom Voice Channels)
Custom Voice Channels
Setting up a customer Voice channel allows you to connect a third party Voice channel that Re:amaze does not support natively, and lets you build your own Voice integration with Re:amaze.
To log call events for voice channels, you will need to make a POST request to Re:ama...
Connecting Your Custom X (Twitter) App to Re:amaze as a channel
Migrating from Twitter to Custom X (Twitter) App
Following the recent changes at Twitter, Re:amaze is no longer able to support the native Twitter channel integration as detailed here. Moving forward, Re:amaze will begin support for connecting to your custom X (Twitter) application to pull in po...
Enable External Email Forwarding From Microsoft 365
Did Microsoft 365 stop forwarding your emails into Re:amaze? Or are having trouble connecting your Microsoft 365 email to your account? If you're seeing any of the following errors, you'll need to enable external email forwarding from your Microsoft 365 admin.
Your message wasn't delivered ...
Social Channels (Instagram Direct Messages)
Connect your Instagram DMs channel to your Re:amaze account to send and receive Direct Messages, as well as reply to story mentions, directly from your inbox!
Connecting Your Instagram DMs Channel
Before connecting your DMs channel, you'll want to ensure that you have allowed access to messages...
X (Twitter) Channel No Longer Supported - Official Sunset
Due to recent changes to X's (Twitter) policies on third-party Application Programming Interface (API) integrations, the ability to connect your X (Twitter) account to Re:amaze is no longer supported. This means you will no longer be able to access your Twitter account in Re:amaze to receive and ...