Chat Settings, Office Hours, and Chat Mode
This menu allows you to configure each brand's live chat mode and office hour settings. This is an important choice for your team to decide on because it will impact your customers' live chat experience as well as your ability to set expectations properly when it comes to your ...
Email Channels (General Information)
Every business will have at least one email address. In most cases, this email address might look something like "email@example.com" or "firstname.lastname@example.org".
When you create a new email channel in Re:amaze it will also come with its own default email addresses like "suppo...
Email Channels (Custom SMTP for Gmail OAuth / Outlook / Office 365 OAuth)
Custom SMTP Authentication
Re:amaze can be configured to send directly from your own email server. By doing this, you can own the deliverability and signing of all email replies that are sent to your customers.
To get started, you can enable Custom SMTP for any individual email channel under Se...
Email Channels (SPF Records and Email Deliverability)
All emails sent through Reamaze are signed by Reamaze and originate from @reamaze.com for best deliverability. By default, you should not have to alter your domain's SPF records for deliverability purposes.
However, if you'd like to ensure this even further by adding Reamaze to your SPF record o...
Social Channels (Facebook Page and Facebook Messenger)
Re:amaze's Facebook integration supports both your Facebook Page as well as your Facebook Page's Messenger account. Connecting your Facebook Page and Messenger account allows you to import a variety of customer comments and messages into your Re:amaze inbox so you can reply.
Connecting Facebook ...
Social Channels (Facebook Lead Ads via Facebook Business)
Facebook Lead Ads via Facebook Business)
You can import your Facebook Lead Ads into Re:amaze as a dedicated support channel. If you currently use Facebook Lead Ads as a way to gather more contextual customer information as a means to generate more interest in your brand or product, it’s importan...
Social Channels (Instagram Comments and Mentions)
Connecting your Instagram account with Re:amaze
Adding Instagram as a conversational channel in Re:amaze must be done through your Facebook Page. Due to the deprecated API on Instagram's end, all new Instagram integrations going forth must be done via Facebook's updated API.
In order to add you...
Social Channels (Instagram Ads via Facebook Business)
Connecting Instagram Ads account to Re:amaze
Instagram Ads is an important and impressive bit of kit offered through both the Instagram app through promotions as well as through Facebook Business’s campaign creator. Businesses that run Instagram Ads through Facebook Business should immediately c...
Social Channels (Twitter)
Twitter Integration and Re:amaze
Re:amaze's Twitter integration allows you to import tweets and direct messages from your Twitter account into your Re:amaze dashboard so you can reply to them.
Log into your Re:amaze and Twitter accounts
Go to "Settings" > "Social Channels"...
SMS Channels (SMS & MMS with Twilio, ClickSend, RingCentral, SMSBump)
How SMS and MMS works with Re:amaze
Re:amaze currently supports native SMS and MMS mobile channel integrations through Twilio, ClickSend, RingCentral, and SMSBump.
Supporting customers via SMS and MMS can offer advantages over other channels such as email, live chat, or social media. SMS and MM...
SMS Channels (Custom SMS or other 3rd Party Providers)
Custom SMS Channels
Custom SMS channels lets you connect a third party SMS channel that Re:amaze does not support natively, as well as let you build your own SMS integration with Re:amaze.
How it works
When an SMS message is received, you will need to make a POST request to Re:amaze. Similarly...
Voice Channels (Aircall, RingCentral, AT&T Office@Hand, JustCall)
The ability to integrate a voice channel to Re:amaze can greatly improve the efficiency of your customer support team. Depending on the voice provide you're using, Re:amaze can bring in things like voicemail transcripts, voicemail recordings, call logs, in-app dialers, click-to-text, and click-to...
Voice Channels (Custom Voice Channels)
Custom Voice Channels
Custom Voice channels lets you connect a third party Voice channel that Re:amaze does not support natively, as well as let you build your own Voice integration with Re:amaze.
How it works
To log call events for voice channels, you will need to make a POST request to Re:am...
Enable External Email Forwarding From Microsoft 365
Did Microsoft 365 stop forwarding your emails into Re:amaze? Or are having trouble connecting your Microsoft 365 email to your account? If you're seeing any of the following errors, you'll need to enable external email forwarding from your Microsoft 365 admin.
Your message wasn't delivered beca...
Social Channels (Instagram Direct Messages)
As social media is gaining more and more popularity, Instagram Direct Messages (DMs) is becoming a major channel for customer support. Connect your Instagram DMs channel to your Re:amaze account to send and receive Direct Messages, as well as reply to story mentions, directly from your inbox!