Using the AI Agent

• AI Agent: Overview and Setup

  The Re:amaze AI Agent automatically handles customer questions by intelligently searching your knowledge base, help articles, and product information.

• How to Customize AI Settings in Re:amaze

  Re:amaze allows you to customize your AI to match your brand’s voice and tone. If you manage multiple brands, you can set different AI settings for each one individually.

• AI Agent Response Guidelines: Best Practices

  Response Guidelines let you control how your AI agent writes replies. You can define tone, structure, and specific instructions for how responses should be written.

• View and Improve Your AI Agent's Responses

  Re:amaze gives you visibility into how your AI agent is responding to customers directly from within a conversation. You can see which knowledge sources were used to generate a response and, if needed, submit a correction to improve the accuracy of future responses.

• How AI Agent Resolutions Are Counted and Billed

  The Re:amaze AI Agent automatically responds to customer conversations using your help center content, response templates, and connected store data. It acts as your primary chatbot, helping customers get answers instantly while reducing the number of conversations your team needs to handle manual...