How to Test the AI Agent

Re:amaze allows you to test how your AI Agent responds to customer questions using your current AI settings and knowledge sources.

The Test AI Agent tab includes a test chat window where you can send sample customer messages and review the AI Agent's responses before customers interact with it directly. This can be helpful when testing common questions, reviewing more complicated scenarios, or checking how updates to your content affect responses.

To locate the Test AI Agent tab:

1. Go to Settings > AI Settings.
2. Select the Test AI Agent tab.
3. If you manage multiple brands, use the brand dropdown at the top of the page to select the brand you want to test.

Test AI Agent responses

Use the chat window to enter questions or messages you want to test.

This can be useful for:

• Testing common customer questions
• Reviewing responses to more complicated requests
• Checking how the AI Agent responds after updating FAQs or other knowledge sources
• Identifying answers that may need improvement

If you're satisfied with the response, no additional action is needed.

If the response is incomplete, inaccurate, or not written the way you'd expect, you may want to update the knowledge source the AI Agent is referencing. In many cases, this may include:

• FAQ articles
• Response templates
• Custom AI context
• External URLs added in AI Settings

Improving these sources can help the AI Agent provide clearer and more accurate responses in future conversations. To start over with a fresh test conversation, select Clear Conversation at any time.