How do I remove Re:amaze Chat from my website?

When you first install Re:amaze for your website through Shopify and BigCommerce, Re:amaze will automatically install a default version of the chat widget to your theme files through the Shopify or BigCommerce API. This is done so you don't need to code up anything and is designed to help you make customizations more easily.

If your store isn't ready to launch yet or if you're transitioning from another helpdesk and live chat platform, you can temporarily disable the chat widget until you're ready to show it off to customers.

If you're using Shopify or BigCommerce, you can temporarily disable the chat widget (chat icon / chat trigger / shoutbox) from your website by going to and clicking on the "Unpublish from Shopify" or "Unpublish from BigCommerce" button link.

When you're ready to launch, simply go to and click "Publish".

The same method applies to Re:amaze Cues (automated messages). You can easily enable or disable any Cues by clicking on either the "Publish" or "Unpublish" button links.

If you've installed Re:amaze manually on your website, you'll need to simply remove the JavaScript snippet that you've pasted to remove Re:amaze.

Contact Us

Not finding what you're looking for? Contact Us Directly