Optimizing Your Help Center for AI: Best Practices

• How to Write AI-Friendly Articles

  The way you write and format your help articles has a direct impact on how well AI can understand and use them to answer customer questions. Well-structured content helps AI quickly locate relevant information and provide accurate responses.

• Optimize Your Website and Marketing Content for AI

  Re:amaze AI can pull information from your marketing site and other external URLs to answer customer questions. When you add your website as an external source, our AI uses that content alongside your FAQ to provide more comprehensive responses.

• Update Your FAQ Articles: Public, Internal, and Unlisted

  Your FAQ articles are often the first place AI looks when answering customer questions. This includes not just your public FAQ, but also internal articles (visible only to your team) and unlisted articles (accessible via direct link but not publicly listed).

• Update Your Product Listings

  Product listings are critical sources of information for AI, whether they're on your website, in your help center, or on external platforms. When customers ask questions about specific products, features, pricing, or availability, the AI often pulls directly from these listings.

• Why Optimize Your Help Center for AI

  Optimizing for AI doesn't mean writing for robots instead of humans. It means creating clear, well-organized content that both AI systems and people can easily navigate and understand.