Your signature represents who you are and what your role is at the company. It's important to set up your signature before you start conversing with customers.
To add a signature, click on the ⚙️Settings tab and click on Personal Settings then Signatures. You may add your desired signatures here. You can add one personal signature per brand.
You can also tick Pass through email signatures if you’d like to use the signature that you have set in your email client.
The signature box accepts HTML and Markdown, a simple lightweight markup language. You can learn more about Markdown here.
If you want to create an HTML signature, you're welcome to use an email signature generator like this one provided by Mail Signatures. You can use the Exchange Server option.
Your signature will appear in the reply box and will be added to your email replies to customers. However, in order to keep the dashboard clean, your signature will not be visible in your messages from the admin view.
⚠️Troubleshooting: Your email client signature is not detected after enabling 'Pass through email signatures'.
This can happen when our signature detection algorithm cannot detect your signature (for example, if your signature is too long). Please reformat your signature as follows:
- Ensure the first line of your signature contains only two hyphens
- Ensure that each line of text in your signature has 59 or fewer characters
- Ensure that your signature (including the line with two hyphens) does not exceed 15 lines