Your signature represents who you are and what your role is at the company, so it's important to set up your signature before you start conversing with customers. Your Re:amaze signature will override the signature you currently have in your regular email account.
NOTE: Signatures are used only for email channels and not for social, SMS, or live chat channels.
To add a signature, head over to Settings > Personal Settings > Signatures. You may add your signatures here. If your Re:amaze account is multi-brand capable, you have the option of adding an individual staff signature for every brand. In the case of running customer service for multiple businesses, this makes it immensely easy for staff members so they don't have to switch signatures on the fly.
You can also select "Pass through email signatures" if you’d like to use the signature that you have set in your email client.
The signature box accepts HTML and Markdown, a simple lightweight markup language. You can learn more about Markdown here. If you want to create an HTML signature, you're welcome to use an email signature generator like this one provided by Mail Signatures.
NOTE: Your signature will appear in the reply box and will be added to your email replies to customers. However, in order to keep the dashboard clean, your signature will not be visible in your messages from the admin view.
If your email client signature is not detected after enabling 'Pass through email signatures'.
This can happen when our signature detection algorithm cannot detect your signature (for example, if your signature is too long). Please reformat your signature as follows:
- Ensure the first line of your signature contains only two hyphens.
- Ensure that each line of text in your signature has 59 or fewer characters.
- Ensure that your signature (including the line with two hyphens) does not exceed 15 lines.
To set up your email channel signature, go to Settings > Email Channels > Manage Settings > Channel Signature. From this page, scroll down to the "Channel Signature" section to add your signature.