Your signature tells customers who you are and what role you have at your company. Set up your signature before replying to customers so your messages look consistent and professional. Your Re:amaze signature overrides the signature from your regular email client.
Signatures apply only to email channels. They are not used for social, SMS, or live chat conversations.
Add a Personal Signature
To add a signature, go to Settings > Personal Settings > Signatures.
From this page, you can create one or more signatures. If your Re:amaze account supports multiple brands, you can set a different signature for each brand. This is helpful if your team supports more than one business and needs the correct signature applied automatically.
Your signature appears in the reply box and is added to outgoing email replies. To keep the dashboard clean, the signature is not shown in the admin message view.
The signature box accepts HTML and Markdown, a simple lightweight markup language. You can learn more about Markdown here. If you want to create an HTML signature, you're welcome to use an email signature generator like this one provided by Mail Signatures.
Use Your Email Client Signature
If you prefer to use the signature from your email client, enable Pass through email signatures.
If your email client signature is not detected, it may be too long or formatted in a way the system cannot recognize. Reformat the signature using these guidelines:
- The first line must contain only two hyphens (
--) - Each line must be 59 characters or fewer
- The entire signature must not exceed 15 lines, including the hyphen line
Set an Email Channel Signature
You can also set a signature at the email channel level.
To do this, go to Settings > Email Channels > Manage Settings > Channel Signature. Scroll to the Channel Signature section and add the signature you want applied to that channel.