Your signature represents who you are and what your role is at the company. Since Re:amaze is a collaborative helpdesk system, you may choose to have multiple staff or a single staff with multiple personas for multiple brands. Therefore, it's important to set up your signature before you start conversing with customers.
To add a signature, click on the "Settings" tab and click on "Personal Settings". Then select "Signatures". You may add your desired signatures here. You can add one personal signature per brand.
Note that the signature box accepts HTML and Markdown, a simple lightweight markup language. You can refer to Markdown here.
If you want to create an HTML signature, you're welcome to use an email signature generator like this one provided by Mail Signatures. You can use the Exchange Server option.
Signatures are appended whenever you reply to an email. Re:amaze will not display your sent signature from the admin view in order to keep the UI clean.
Troubleshooting: Your signature is not detected and Re:amaze is showing your signature.
This can happen when our signature detection algorithm cannot detect your signature (for example, if your signature is too long). Please reformat your signature as follows:
- ensure the first line of your signature contains only two hyphens
- ensure that each line of text in your signature has 59 or fewer characters
- ensure that your signature (including the line with two hyphens) does not exceed 15 lines