Customers want to know who they're talking to and interacting with. Being professional yet personal is a key element of success in customer support.
Re:amaze is great at helping you be transparent about who you are and what your brand represents. When you reply to customer messages, Re:amaze appends your picture, or avatar, to the outgoing message. Your customers will immediately recognize who you are and they'll feel comfortable talking to a real human being. Your avatar is available for customers to see through the Shoutbox or Lightbox Embeds (embeddable chat widgets) and in email threads. This adds a personal touch to your customer interactions.
By default, Re:amaze pulls your avatar from Gravatar (if you have one). You may choose to override this default by simply uploading your own image. We recommend uploading your avatar as soon as possible.
Here's how:
Click on the ⚙️Settings tab and select Personal Settings on the left hand side. Under Avatar, upload a file.
📝 Note:
Avatar images in Re:amaze are 70px ⅹ 70px for display purposes, but due to the prevalence of retina and high-density displays, we recommend uploading an avatar that's at least two or three times that resolution (140px ⅹ 140px or 210px ⅹ 210px). A square image with adequate space around the borders should work well so that it’s centered properly.