Your Staff Avatar
When you reply to customer messages, Re:amaze displays your avatar next to your response. Customers can see your avatar in:
- Email conversations
- Shoutbox chat widgets
- Lightbox chat widgets
Using a real photo helps customers feel more comfortable speaking with a real person instead of a generic support name.
Upload Your Avatar
- Go to Settings > Staff
- Select Actions > Edit next to your name
- Click the avatar icon
- Upload an image from your computer
Avatar Image Guidelines
- Display size: 70 × 70 pixels
- Recommended upload size: 140 × 140 pixels or 210 × 210 pixels
- Use a square image with adequate space around the edges so it centers correctly
Your Staff Email
Your staff email address is used only for receiving Re:amaze notifications and for internal communication between staff members. It is never shown to customers. If you need to change your staff email address, another staff member must update it for you.
Your Staff Password
When you join a Re:amaze team, you set a password for your account and can change it at any time.
To change your password while logged in:
- Go to Settings > Personal Settings
- Select Change Password
If you cannot log in, click Forgot Password on the Re:amaze login screen and follow the prompts.