Participating in Conversations

What is participating?

Participating in a conversation makes you a follower without being directly involved as a recipient. You will continue to receive notifications when customer messages arrive and when staff replies are sent. This is useful for managers who want to monitor response quality without being active participants in the thread.

Participants receive new messages through email and act as CCs. You can add participants in two ways:

• When composing a new message in Re:amaze, add email addresses in the Recipients field.
• When replying to a message within a thread via email, add a CC address.

You can follow or unfollow a conversation by selecting the conversation from the main inbox and choosing Follow or Unfollow. This option is also available within the individual conversation view.