Subscribed Channels (For Notifications)
Before picking what types of notifications you want, you need to pick which channels you want notifications from. This is central to keeping your notifications well managed. If you choose to receive zero notifications for a particular channel, it's not necessary to uncheck th...
Desktop Notifications (Browser Push Notifications)
Desktop notifications are extremely convenient if you're working in the Re:amaze dashboard on a modern web browser such as Chrome, Safari, or Firefox. When customers message you or reply to you, Re:amaze will send a notification to you via your browser. If you're using a Ma...
Email notifications can be very useful, but you want make sure they're going to right inbox. Re:amaze allows you to use a notification email address separate from the one you use to login.
To access your staff profile and set this up, click on your staff avatar on the top-ri...
Mobile notifications are available if you have the free Re:amaze for iOS or Android mobile app installed.
Mobile notifications will follow the personal channel notifications you have set and support a unique sound from Re:amaze. In addition to displaying which devices you h...
Dashboard Event Notifications and Viewed Indicators
Event tracking is an important aspect of conversation management as it provides managers (and team members) contextual information about the lifecycle of a conversation. Events also act as audit trails in order to avoid the mishandling of conversations.
Manual conversation e...