Re:amaze Mobile for iOS and Android
Re:amaze’s iOS and Android apps give you the ability to amaze customers while you’re on the go! With real time notifications and mobile collaboration built in, you can help customers no matter where you are and help them to an awesome experience that’s just a finger tap away.
Like its web sibling, the Re:amaze mobile app extends powerful features such as multi-channel messaging via email, SMS/MMS, Twitter, Facebook, and Instagram to your pockets. Conversations from your favorite Re:amaze Embeds are also synchronized for you in real time so you’ll never lose track of important customer chatter!
Other key features:
- Intuitive design to focus you and your team on important incoming conversations
- Swipe to change conversation status (see documentation)
- Collaborate with your team with Presence, internal notes, and conversation forwarding
- View all your brands, email channels, and social media channels with a finger tap
- Access and add/delete important conversation tags
- Full conversation control through sticky reply-to options
- Reassign, move, archive, and remind conversations with your finger
- Apply preset workflows easily
- Insert KB articles and response templates through an intuitive mobile interface
- Access all your integrations within customer conversations
- See key customer data on-the-fly with built in data attributes
- View and manage customer profiles and conversation histories
- Manually add important customer data attributes
- Powerful keyword and phrase search at your fingertips
- Manage personal notification settings
- and much more