It's not uncommon for you and your customers to be different time zones. Likewise, even some of your staff agents might be working in different time zones. This is why Re:amaze has made all time-based elements local to each individual user and that user's local browser time zone setting.
That means, if you're based in the west coast of the United States, times you see in Re:amaze will always be in the Pacific Time Zone.
Here's an example:
If you set your office hours to 9:00am to 5:00pm while logging into the Re:amaze dashboard in California, your co-worker in New York will see your official office hours as 12:00pm to 8:00pm.
Customers in California will see 9:00am to 5:00pm while customers in New York will see 12:00pm and 8:00pm.
Timestamps related to conversations, messages, and reports will all be displayed relative to local time in the same fashion.