Logging New Messages in Re:amaze

If you had a conversation with a customer at a coffee shop or on the phone and wish to log what was discussed as a conversation then the "Log Message" feature is perfect.

To log a message, click on the "New Message" dropdown and select "Log Message."


How to log a message
  1. Select the channel you wish to log the message under.
  2. Input the recipient(s) the logged message is for.
  3. You can also choose to assign it to a specific staff member.
  4. Write the content of the message and click "Log Message."


Once a message is logged, a conversation will be created on the customer's behalf and your message will show as an internal note. You can now reply to the logged message and Re:amaze will send a new outbound message to the customer.

Contact Us

Not finding what you're looking for? Contact Us Directly