Advanced Settings

  • Email Appearance

    We pride ourselves on offering one of the best customer-agent experiences on the market. That means super simple communications no matter which channel you're using. With email being a central part of that experience, we offer several different options so you control and adapt your customer s...
  • Response Templates (Canned Replies, Saved Replies, Canned Responses)

    Response templates are sometimes called "macros" or "frequently used replies" or "canned responses". They're all the same thing, though. People just like to confuse each other! You can create as many response templates as you'd like and then organize them by brand availability. To get started, he...
  • Tags (Labels, Folders, Filters)

    Tags Managing tags for your conversations is an essential ingredient of a well-prepared and well-organized support team. Tags are helpful for bringing attention to specific conversations. They're also great for grouping conversations together and can be used in situations where you need to file ...
  • SAML/SSO

    SAML is a standard that enables the secure communication of identities between organizations. Re:amaze is a SAML Service Provider that can accept Identities provided by a SAML Identity Provider (IdP) for the purposes of allowing Single-Sign-On (SSO) for organizations that have a SAML IdP. This a...
  • Apps (3rd Party Integrations)

    Re:amaze offers a wide range of 3rd party integrations. To see a full list of our integrated partners, please visit our Integrations page here. Click on the app or the category you're interested in to read more details about its specifics. You can also access our documentation on 3rd party apps ...