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Resolved
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Our Engineering team has confirmed that this issue has only affected a specific segment of Re:amaze accounts that use a large of number of intent-connected workflows, leading to multiple stacking AI queries that can lead to message duplication. We are working to improve performance in this area and in the meantime recommend that most users do not enable more than 10 intent-connected workflows at a time. If you have further questions please reach out to the team.
Dec 11, 2025 11:05 pm
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Identified
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A potential fix has been identified and we are working on implementing it now.
Dec 11, 2025 7:28 pm
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Investigating
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We are receiving reports of duplicate conversations being created across chat and email channels - our Engineering team is investigating and we hope to have an update soon.
Dec 11, 2025 5:38 pm
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