Duplicate conversations being created
Investigating

We are receiving reports of duplicate conversations being created across chat and email channels - our Engineering team is investigating and we hope to have an update soon.

Dec 11, 2025 5:38 pm

System Statuses

Operational Admin Dashboard

Operational AI Integrations

Operational Blog

Operational Chatbots

Partial Outage Chat / Reamaze.js

1 incident

Operational Database

Partial Outage Email

1 incident

Operational FAQ / Help Site

Operational Live View / Peek

Operational Network

Operational Social Media Integrations

Past Incidents

November 2025

Cloudflare outage affecting Re:amaze functionality
Resolved

Cloudflare has resolved their ongoing incident and full functionality across Cloudflare services should be restored.

Nov 18, 2025 6:13 pm
Monitoring

We are currently monitoring an incident with one of our essential network providers, Cloudflare. This incident may affect users' ability to load the app. Cloudflare is currently working on a fix and we expect full functionality to resume shortly. See more info here.

Nov 18, 2025 2:42 pm
October 2025

Re:amaze App Unavailable
Resolved

This issue has been resolved and systems should be back up and running. If you continue to see issues here please reach out to the team.

Oct 17, 2025 5:01 pm
Monitoring

A fix has been implemented and we are monitoring the results.

Oct 17, 2025 3:57 pm
Identified

We have identified the issue and our Engineering teams are currently working on a fix.

Oct 17, 2025 3:17 pm
Investigating

We are receiving reports of the Re:amaze app not loading properly for some users. We are currently investigating the issue, thank you for your patience.

Oct 17, 2025 3:12 pm
June 2025

Missing avatar images
Resolved

Issue is resolved

Jun 25, 2025 9:04 pm
Identified

We've identified an issue with some avatars not showing. We're in the process of fixing the issue and expect to have impacted avatars restored in the next few hours

Jun 25, 2025 12:53 am

Search maintenance
Resolved

This is completed

Jun 5, 2025 3:06 pm
Planned

We will be performing an emergency maintenance on our search cluster on June 3 2025 at 4pm Pacific.

While we do not expect search functionality to be impacted, we will have an official maintenance window from 4pm Pacific Time to 8pm Pacific Time.

Please contact our support team if there are any issues with search.

Jun 2, 2025 10:22 pm
March 2025

Possible temporary disruption due to planned upgrade
Resolved

Change is deployed and app is stable. Please reach out to support if there are any issues

Mar 6, 2025 2:33 am
Planned

We will be releasing an change momentarily that might impact some users loading assets for the app unless users already have the app loaded. This is expected to be temporary as our change rolls out to all of our endpoints.

We will be closely monitoring for issues and rollback if necessary.

The window for this disruption is approximately 15 minutes.

Mar 6, 2025 1:03 am