Everything Operational

System Statuses

Operational Admin Dashboard

Operational Blog

Operational Chatbots

Operational Chat / Reamaze.js

Operational Database

Operational Email

Operational FAQ / Help Site

Operational Live View / Peek

Operational Network

Operational Social Media Integrations

Past Incidents

Apr 4, 2020

Intermittent Network Issues

Resolved

This problem should now be resolved.

Apr 5, 2020 2:42 am
Monitoring

We've issued a failover to our backup systems. All services should be back to normal now.

We are continuing to monitor the situation. Please contact us if you have any questions.

Apr 4, 2020 8:09 pm
Investigating

We're experiencing some intermittent network latency and we're working with our providers to resolve the issue.

Apr 4, 2020 7:12 pm
Mar 31, 2020

Custom Domain Outage

Resolved

We've resolved the issue on custom domains with our provider. We'll be continuing to monitor the situation to make sure everything is stable.

Mar 31, 2020 3:24 pm
Identified

Help sites that use custom domains are currently down. We apologize for the inconvenience!

Mar 31, 2020 8:38 am
Mar 20, 2020

Presence temporarily disabled

Resolved

We've resolved the issue and will be keeping an eye on performance.

Mar 27, 2020 6:00 am
Identified

We've decided to temporarily disable initialization of Presence states when the dashboard is loaded. Updates to a conversation's Presence will still work, so while you might not see any Presence indicators initially when the dashboard loads, any subsequent viewing/leaving a conversation will update the Presence state on the dashboard.

We'll re-enable the initial Presence set up once we've resolved the underlying issue with Presence.

Mar 23, 2020 6:45 am
Resolved

We have diagnosed the issue and have re-enabled presence on the Admin dashboard.

Mar 20, 2020 12:08 am
Identified

We're looking into an issue with Presence on the Admin dashboard and have temporarily disabled it.

Presence when viewing a conversation will still be operational.

Mar 19, 2020 2:35 pm