Presence temporarily disabled

Resolved

We've resolved the issue and will be keeping an eye on performance.

Mar 27, 2020 6:00 am
Identified

We've decided to temporarily disable initialization of Presence states when the dashboard is loaded. Updates to a conversation's Presence will still work, so while you might not see any Presence indicators initially when the dashboard loads, any subsequent viewing/leaving a conversation will update the Presence state on the dashboard.

We'll re-enable the initial Presence set up once we've resolved the underlying issue with Presence.

Mar 23, 2020 6:45 am
Resolved

We have diagnosed the issue and have re-enabled presence on the Admin dashboard.

Mar 20, 2020 12:08 am
Identified

We're looking into an issue with Presence on the Admin dashboard and have temporarily disabled it.

Presence when viewing a conversation will still be operational.

Mar 19, 2020 2:35 pm
Affected Systems
Admin Dashboard
Operational