Resolved
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We've resolved the issue and will be keeping an eye on performance.
Mar 27, 2020 6:00 am
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Identified
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We've decided to temporarily disable initialization of Presence states when the dashboard is loaded. Updates to a conversation's Presence will still work, so while you might not see any Presence indicators initially when the dashboard loads, any subsequent viewing/leaving a conversation will update the Presence state on the dashboard.
We'll re-enable the initial Presence set up once we've resolved the underlying issue with Presence.
Mar 23, 2020 6:45 am
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Resolved
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We have diagnosed the issue and have re-enabled presence on the Admin dashboard.
Mar 20, 2020 12:08 am
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Identified
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We're looking into an issue with Presence on the Admin dashboard and have temporarily disabled it.
Presence when viewing a conversation will still be operational.
Mar 19, 2020 2:35 pm
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