Staff Availability

As a team leader, it’s imperative to know which staff members are online and available to handle incoming customer inquiries. Here are a couple of ways to double check which members of your team are online:

From the Inbox

If you’re working from the inbox, you’ll notice the Assignee filters (below the Brands/Channels filters) on the left-hand side of your dashboard. A green online indicator will appear next to the staff avatar for online staff users.

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Classic Chat

Not sure who's online serving Classic Chats? Hover over the Classic Chat availability toggle at the bottom-right corner of the dashboard. It will show the names of other team members that are available to serve Classic Chats.

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Aug 18, 2021

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