The question we get asked almost on a daily basis is: “How do I transition over from Zendesk without doing a massive import?” and “How do I test Reamaze out while keeping all my tickets in Zendesk?”
When we answer this question, we always make sure to tell the customer first and foremost that we DO NOT deal with tickets. We do not deal with “Please reply above this line”. We don’t deal with robots. After a small rant on what we believe customer support should be, ahem, conversations with customers, we usually tell them to give Zapier a try. Zapier allows you to connect some of your favorite productivity tools across the web using a simple interface so you don’t have to toy around with multiple APIs.