Social Channels (Twitter)

Twitter Integration and Re:amaze

Re:amaze's Twitter integration allows you to import tweets and direct messages from your Twitter account into your Re:amaze dashboard so you can reply to them.

image

Getting Started

  1. Log into your Re:amaze and Twitter accounts
  2. Go to "Settings" > "Social Channels" > "+ Add Social Channel" > "Connect a Twitter Account"
  3. Authenticate via Twitter and accept all permissions
  4. Verify your connection and settings on the social channel settings page

By default, Reamaze will important only Tweets as conversations if

  • Someone mentions you
  • Someone sends you a direct message
  • Someone replies to one of your tweets
  • Someone retweets one of your tweets
  • You add a comment on one of your tweets

image

Going beyond 280 characters

Twitter limits each tweet to 280 characters maximum. In most cases, that's enough for you to fire off a quick reply indicating that you've received the message. In other cases, 280 characters simply isn't enough to resolve an issue.

With Re:amaze, you never have to worry about a character limit with our expanded twitter conversation feature. Simply start typing and Re:amaze will alert you when you've crossed the 280 character threshold. Extra characters will be automatically replaced by a permalink for your customers to access. This permalink is a public view of the Twitter conversation you're having with the customers.

You may see how it works in detail here: http://blog.reamaze.com/2013/01/expanded-twitter-conversations/

Working with Twitter in Re:amaze

You can automated your Twitter channel in Re:amaze using automated Workflows. Read about Workflows. Automating your Twitter channel will allow you to do things like auto tag and auto assign or even auto reply!

image

image