This simple integration will allow you to see which lists a customer is subscribed to, their star rating, which campaigns they’ve received in the past, and manage their subscriptions with a simple glance to the right of your ongoing conversation.
Great customer support is all about knowing and understanding your customers at the right time. The MailChimp connection will allow you to streamline your support processes and maximize efficiency across your support team.
To get started, head on over to Settings and then Apps. Select MailChimp from the list. Click “Connect to MailChimp”.
Enter your credentials and allow Reamaze to connect with your MailChimp account.
Look for the success message to confirm your connection. You may also come to this page to refresh your authentication or disconnect your MailChimp account as needed.
Going forward, the right rail of a customer conversations will populate with your MailChimp customer data if the email address matches. You’ll be able to see past campaign histories, their current list subscriptions, and their quality.