Google Analytics for Conversion Tracking and Goals
Google Analytics is the ubiquitous analytics platform most businesses rely on for gauging performance, optimizations, and user behavior. Re:amaze integrates with Google Analytics natively and automatically whenever you have Reamaze.js (Shoutbox, Lightbox, embedded FAQ, embedded contact form) inst...
Once you’ve registered for a Re:amaze account and integrate it with your BigCommerce store(s), we’ll automatically sync pertinent customer information in the conversations view. In addition, you’ll be able to access your Re:amaze dashboard right through your BigCommerce dashboard!
We will show y...
BigCommerce Integration (Manual Shoutbox/Chatbox Installation Using Footer Scripts)
Installing the Re:amaze Shoutbox Embed
Getting started with Re:amaze for BigCommerce begins with installing the Re:amaze app from the BigCommerce Apps Marketplace. After installation, you will taken through our onboarding setup flow. Allowing customers to message you through your website is know...
You can now handle eBay conversations through Reamaze as well through a dedicated channel! Read about the detailed setup here: http://blog.reamaze.com/2016/07/11/the-perfect-recipe-for-your-ebay-customers/
If you use Reamaze and eBay (as a seller) we hope you’ll find the process to be worthwhile...
How many times have you had a customer write in to inform you of a bug? How many times have you wished for the ability to log said bug directly into GitHub through your customer support solution? Reamaze offers you the ability to do just that. It’s a great way to keep things in sync and your cust...
Google Tag Manager (GTM) Integration Auto-Publishing
Reamaze officially supports Google Tag Manager (GTM) integration for automatically publishing Cues directly to your container. To get started, you'll need to have a GTM account with a container set up for the website you want to manage.
Before you get started, you'll want to make sure the Reama...
NOTE: HipChat has been replaced by Atlassian Stride. Read about our Stride integration here: https://www.stride.com/blog/re-amaze-brings-collaborative-customer-service-to-stride
If you’re like us, and by us we mean team-oriented superstars, then you’ve most likely used HipChat before. Like Slack...
Part 1 - Adding the Reamaze FAQ
A FAQ (http://support.reamaze.com/kb/internal-team-productivity/creating-your-knowledge-base-slash-faq) can be extremely useful for your customers, especially when it comes to frequently asked questions, shipping info, etc. First, you need to create one or more to...
Do you run a storefront or e-commerce site with Magento? Have you been searching for an integrated support solution for that storefront? We take our e-commerce users pretty seriously because we understand the need for great customer service when it comes to selling things online. That’s why we’ve...
This simple integration will allow you to see which lists a customer is subscribed to, their star rating, which campaigns they’ve received in the past, and manage their subscriptions with a simple glance to the right of your ongoing conversation.
Great customer support is all about knowing and u...
The Reamaze MailChimp integration will allow you to see which lists a customer is subscribed to, their star rating, which email campaigns they’ve received in the past, and manage their subscriptions with a simple glance to the right of your ongoing conversation.
Great customer support is all abo...
Shopify Visual Integration Walkthrough
It’s time to Shopify! Shopify is absolutely one of our favorite eCommerce platforms out there today. It’s brilliantly easy to use, immensely robust, and wonderfully accessible in terms of what you want to get out of your business. With Reamaze for Shopify you’ll be able to sync relevant customer ...
Shopify Integration Details
First, you need to install the Reamaze For Shopify app if you haven't yet done so already. (http://www.reamaze.com/apps/shopify)
If your Shopify store allows customer login and accounts, Reamaze can be integrated into your customer-facing website to deliver seamless customer support.
Shopify 'Contact Us' powered by Reamaze Embed Module
Reamaze comes with a Support Module that you can integrate in your customer-facing Shopify store, that allows your users to ask questions right on your site.
By default, any link that has a url of '/contact' or an id of support-link will trigger the Embed Support Module when clicked. Integrati...
If you use Slack, you’re probably accustomed to managing just about everything related to your team’s digital workflow through it. Google documents, git commits, project management, etc. That’s the beauty of an integrated workflow.
In case you’ve been looking for another fitting piece to the puz...
You can synchronize your Stripe customer database with Reamaze’s CRM features. Upon integration, you’ll be able to view the following customer information seamlessly during a customer conversation provided they use a matching email in both Reamaze and Stripe.
View customer detail
View latest cus...
Do you have a storefront powered by Wix? Want to add the Reamaze Shoutbox to your site so you can start talking to customers beyond just email and a contact form?
Reamaze is already helping thousands of small businesses engage with customers through seamless conversation experiences. The Shoutbo...
Getting Started with Wordpress
Log into your WordPress dashboard and look for the Plugins menu. Click to add a new plugin. When you see the plugins directory, go ahead and do a search for “Reamaze”. When the Reamaze listing comes up, simply click to install. Once installed, you’ll need to click ...
Reamaze integrates natively with WooCommerce and WordPress to power your conversations with customer data. To begin the integration you'll need to make sure you are using WooCommerce 3 or newer and users on WordPress 4.4 or newer.
You can start the integration process by going to your Reamaze ac...
Upscope.io Co-browsing and Screensharing: How-To
Upscope (https://www.upscope.io?ref=reamaze) is a screensharing platform designed to help businesses better assist and guide customers. Screensharing and co-browsing is seeing rapid adoption in customer service because it can offer your customers a connected and highly engaging experience.
How to Get Started with Reamaze on Zapier
Watch Video Tutorial Series (http://support.reamaze.com/kb/video-tutorial-series/zapier-and-reamaze)
The first thing you'll need to do to get started with hooking up Reamaze with Zapier and the hundreds of services we work with is adding your Reamaze Ac...
Reamaze’s native integration with ShipStation is here! If you use ShipStation for order shipping or order fulfillment, you can easily bring customer data into your Reamaze conversation based on name matching. In case you use Shopify with ShipStation, the two integrations together can help you acc...
Re:amaze now integrates with Aircall.io! Aircall is a cloud based call center software and call center app designed for businesses that need voice support in their business. Any growing business will tell you that the need to add voice call support is essential in making sure customers are happy ...
Atlassian Jira Integration
Jira is now available for Re:amaze! Jira is Atlassian’s popular project and issue tracking platform designed for technical support teams to collaborate and work faster. The official announcement is on our feature update blog and you can read it here: http://blog.reamaze.com/2018/07/05/new-reamaze...
If you haven't already, download the Meetingbird extension for Chrome (https://chrome.google.com/webstore/detail/meetingbird-meeting-sched/joheckceackgilmpkgcihjfgggbnejcg?hl=en) and follow the instructions for signing in or signing up for an account. Meetingbird supports both Go...
Pipedrive is a CRM platform designed to help your business drive more sales. Everything from pipeline management to sales forecasting and from activities/goals tracking to sales reporting is designed with a single purpose: to help you to take action, remain organized and stay in control of the co...
Any successful eCommerce business will tell you that one of the ingredients to success is repeat customers. Having the ability to engage shoppers, convert shoppers, and reward loyal shoppers is a crucial. Unsurprisingly, many merchants already do this by writing personalized thank-you letters, at...
Our integration with Stride is announced on Stride's blog. Read about it here: https://www.stride.com/blog/re-amaze-brings-collaborative-customer-service-to-stride.