Send your VIP customers to a special queue or support agent

In last week’s Reamaze Recipe session we taught you the basics on creating some custom form fields in the Reamaze Shoutbox, Lightbox, and Embedded Contact Form. These custom form fields were then used to capture customers’ moods and we created workflows to automatically tag the conversations for priotization. That simple recipe gave you a glimpse into how Reamaze’s many features actually behave like lego blocks. You can build them however you want!

This week we want to share a new recipe with you. Try to imagine for a moment that you’ve segmented your customers into different pools based on how valuable they are to your business. And while it’s important to take care of everyone, someone in the VIP pool definitely requires your most immediate attention. How do you go about doing this?

Let’s get started.