You can make FAQ articles more easily accessible to your customers and users by linking to them directly via a lightbox.
This can be done by adding
data-kb-article="article-slug" for a specific article, or
data-kb-topic="topic-slug" to link to a particular FAQ topic.
For example, if you are an online fashion retailer, you might want your customers to view size charts for your products. Instead of creating a traditional link that brings your users to the size chart FAQ article, you could create a link that opens up the size chart kb article in a lightbox instead via any one the following HTML elements (assuming the FAQ article's url is http://example.reamaze.com/articles/size-chart):