Reamaze gives you the flexibility to choose between enhanced, simple, and custom email templates. Depending on your account type, you may be able to fully customize your email template via the settings menu.
The default is Enhanced which shows your email replies in a styled template with your Staff name and avatar prominently displayed to the customers.
The Simple template will change your emails to look like plain text emails to the customer.
Lastly, you can customize your email template using HTML and CSS if your account plan supports it.
Read more about it here: