Everything About Emails

  • Adding an email channel in Reamaze

    An email channels can be added when you need another email address to help support customers. Oftentimes, you'll already have an address you want to use. For example support@acmecompany.com and help@acmecompany.com and sales@acmecompany.com. Each of those email addresses can be a channel within R...
  • Managing your Reamaze email channel settings

    Everything about your email channel can be customized to your liking. To start, head over to your "Settings" menu and then click on "Email Channels". Let's go over what each of the settings options means. At the settings screen, we give you a list of at-a-glance settings that are enabled or disa...
  • Setting up Custom SMTP (including Gmail OAuth / Outlook or Office 365 OAuth)

    Custom SMTP Authentication Re:amaze can be configured to send directly from your own email server. By doing this, you can own the deliverability and signing of all email replies that are sent to your customers. To get started, you can enable Custom SMTP for any individual email channel under Se...
  • How come my test email isn't coming through?

    Reamaze can detect when you're talking to yourself. If you're interested in testing anything you've set up such as your autoresponder, staff notifications, or echoes, make sure you're sending in an email as the customer from an address that's not already associated with your Reamaze account. For...
  • Gmail alias forwarding

    If you have a primary inbox with different aliases set up, you can have each alias forward to a Reamaze channel for proper email management. Simply go into your Google settings > Forward and POP/IMAP > under Forwarding "Create a filter" > Filter on "To". Gmail has the ability to have ...
  • How are emails and conversations threaded?

    Conversations are threaded by the "In-Reply-To" header (which is standard for modern email sending clients) or "References" header on emails. If the email does not include either, then Re:amaze will fall back to using the "Thread-Topic" header and subject line matching. Both "In-Reply-To" and "R...
  • Displaying full HTML email content by default

    By default, Re:amaze displays non HTML email content by isolating important textual content and storing the rest of the HTML content in the "View Original Email" link. The advantages to this method of displaying emails are two-fold: It drastically simplifies what customer service agents see by r...