Learning Re:amaze
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Learning how to use a new helpdesk platform can be intimidating. But don't worry, here we'll cover all the ins and outs of Re:amaze and take you through exactly what you need to do to get set up and hit the ground running. But first things first: Re:amaze is designed to be collaborative. This me...
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As soon as you log into Re:amaze, you’ll have access to the Main Dashboard. Here’s where you can see all of your conversations, interact with your team members and customers, and configure your account settings. Left Hand Side Features Inbox Access the Inbox by clicking on the "Inbox" button o...
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Re:amaze Customer Service Handbook
What is the Re:amaze Customer Service Handbook? Here at Re:amaze, we decided to catalogue our experiences into a book about what we care most about: making customers happy through awesome customer support. When it comes to customer support, we wrote the book on it (literally). The handbook incl... -
Responding to and Managing Conversations
Conversation Types There are 7 main types of Re:amaze conversations: Live Chat (Real Time Messaging) Classic Live Chat Email Facebook Instagram X (Twitter) SMS/MMS Regardless of conversation type, Re:amaze utilizes a consistent user interface to help you respond to conversations and messages qu... -
Using The Main Dashboard: Inbox Filters
Inbox Filters make it much easier for you to stay organized and locate the conversations you need to find. Important Section The Important section include the top three filters in your side-view such as Me, Awaiting, All Unresolved, and any saved filters or custom views. The Me filter is desig... -
Working with Other Team Members
Remember the first tip about Re:amaze? It was designed to be a collaborative platform so staff members can help customers as a collective rather than a one-man(woman) show. To work as a collective on a modern platform like Re:amaze requires the understanding of how some things work. There are 6 ...