Manual and Smart Assign (Round Robin Assigning)

Manual Smart Assign (Round Robin)

Smart Assign is a feature you can use to automatically assign a conversation to another staff member without having to pick any specific person. This will assign conversations in a “round robin” manner. Re:amaze will take the conversation(s) and distribute them to the staff member that has the fewest number of unresolved conversations open.

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Smart Assign for Automated Workflows

Smart Assign is also available as an automated workflow command so you can completely automate the assignment of conversations for a particular channel or even a subset of conversations within a channel. For example, if you’d like to have Re:amaze automatically assign conversations to staff members for the support@acmecompany.com email channel, simply set the trigger to whatever you prefer (perhaps the incoming channel) and then set the command to smart assign the conversation!

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