Step 1 - Connecting Your First Email Channel

The first step to taking advantage of Reamaze's features is to create an email channel. A channel is mapped to one email address and can also be connected to an existing email address on your own domain.

Adding an Email Channel

Let's say you want to manage your current support conversations with Reamaze. Your current support address is support@acme.com.

Click on the "Settings" tab in Reamaze, click on "Channels" on the left hand side. Click on "Add a new channel".

Alt text

At the next screen, make sure you're adding a channel in the right brand. The channel name is what you want to name this channel in Reamaze. For example, it can be "Acme Support".

Reamaze will automatically assign an email address to the channel. If you want to use your own email address and have it forwarded into Reamaze, you can set it up after the channel has been created.

Select the default notification recipients you want for this channel. You can also pick all or none.

For the visibility setting, you can choose to hide it from the pubic (not shown on any Reamaze embedded contact forms) or show it to the public (if you have more than one channel, customers can choose which channel to send a message to).

When you're done, click on "Next Step".

Alt text

In the next screen, you can either send yourself a test email or connect the email address you'd like.

Alt text

Connecting an Existing Email Address

Reamaze can connect to your existing email address (e.g. support@{yourcompany.com}). To do so, click "Connect Email Address" after you've created your email channel or select an existing email channel that you have already created.

Follow the on screen instructions for forwarding and also watch our step by step video tutorial for gmail here: https://reamaze.reamaze.com/kb/video-tutorial-series/email-channels-and-email-forwarding. Many other email clients are similar.

Alt text


See how to setup forwarding:

Gmail/Google Apps

Google Groups

GoDaddy

Microsoft Office 365