Customers will sometimes message the wrong channel for support purposes. Maybe they reached out to email@example.com instead of firstname.lastname@example.org. Fear not! You can easily move conversation from channel to channel (email and Embed conversations only) with a click of a button.
You can move a conversation in two different locations:
The main dashboard. Simply check the conversation you wish to move, click on the "Move" button at the top navigation menu and select the correct channel to move it to.
Inside a conversation. Click on the "Move" button to select another channel.