Account Management

  • Managing your brands

    Brands are the centerpiece of your Re:amaze account. Everything you will setup in the future will be associated with a unique brand. Re:amaze is a multi-brand capable platform. That means you can easily create and manage several different business operations, business stores, or business identit...
  • Managing your staff and profiles

    Now what fun would helping and amazing customers be without other teammates?? The staff management page allows you to invite and manage staff details for the entire team. To add a new staff, simply click on the "New Staff" button. Input the new staff member's name, email address (this will be us...
  • Managing your personal signature

    You can create a personal signature for every brand within your Re:amaze account. Re:amaze will pull the relevant signature whenever you reply through an email channel that belongs to a brand. To start editing your personal signature, simply go to the "Settings" menu and click on "Signatures" un...
  • Managing your roles and permissions

    You can create different roles for different members of your team. Roles are a flexible way to assign different functions to staff members. Some may just handle sales conversations and others may handle social media conversations. Roles can also have specific permissions settings so you can accur...
  • Managing your subscription and payment method

    You can view what subscription plan you're on by clicking on "Settings" and then "Subscription Plan" under "Plan Settings". The information displayed are as follows: Click on the "Payment Method" option to update the credit card you have on file. It's important to keep the credit card you have...
  • Changing or resetting your account password

    You can easily reset your password if you've forgotten it. Don't worry :) We all do that sometimes. Keep in mind that the Re:amaze support team will not be able to assist in resetting your password for you due to security reasons. You can access the "Forgot password" feature by going to the logi...
  • Re:amaze Notifications

    This article is currently outdated and is replaced by https://support.reamaze.com/kb/learning-re-amaze/your-notifications-settings (https://support.reamaze.com/kb/learning-re-amaze/your-notifications-settings). New Channel Notifications Subscribers When you create a new channel within Re:amaze ...
  • Re:amaze free trial policy

    Your new Re:amaze account comes with a 14-day free trial period. During the free trial period you are able to use all Re:amaze features including Classic Live Chat, Roles and Permissions, Multi-Brand, and everything included in the Plus plan without any limitations. If you need more than 14 days ...
  • Suspend, cancel, or close your Re:amaze account

    If you'd like to cancel your subscription and put your account into read-only mode, you may suspend your subscription. Keep in mind that you and your staff will not be able to respond to user inquiries. To get started, go to "Settings" and then "Subscription Plan". Click on the "Suspend Subscript...
  • Billing history

    You can access your Re:amaze billing history by going to "Settings" and then "Payment History" under "Plan Settings".
  • Changing your Help Site favicon

    You can change the favicon that resides in the browser tab of your Help Site FAQ to something you currently use. Go to "Brands" Click on "See all settings" for the brand you'd like to edit Click on "Custom Header and Footer" In the "Meta" section, enter where the link points to the URL of wh...
  • Changing your Help Site's FAQ logo and header color

    You can customize the overall look and feel of your Help Site and FAQ by simply updating the header color and logo to your brand's assets. To change this, you'll need to find the "Custom Header and Footer" option under your brand's customizable settings. Go to "Settings" > "Brands" > "See ...
  • GDPR Guide

    When using certain aspects of Re:amaze, you may be receiving Personally Identifiable Information from your customers or site visitors. When these visitors are from the EU (European Union) or EEA (European Economic Area) they're protected by various regulations governing the treatment and consent ...
  • SAML/SSO Integration

    SAML is a standard that enables the secure communication of identities between organizations. Re:amaze is a SAML Service Provider that can accept Identities provided by a SAML Identity Provider (IdP) for the purposes of allowing Single-Sign-On (SSO) for organizations that have a SAML IdP. This a...